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I downloaded and restarted, but it still says I have the old version.

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  • Last reply by cor-el

Enitsirhc718
Enitsirhc718
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I went through the articles, spent two hours downloading and hit the restart. I even tried restarting my computer, but when I look in my files or under about Firefox, it still says that I have the old version and I can't find any file reference to the new 43 version.

Julie

I went through the articles, spent two hours downloading and hit the restart. I even tried restarting my computer, but when I look in my files or under about Firefox, it still says that I have the old version and I can't find any file reference to the new 43 version. Julie

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cor-el
cor-el
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  • Top 10 Contributor
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If there a problem with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.