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Cannot type in tool or search bars

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  • 1 has this problem
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  • Last reply by cor-el

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I cannot type any characters in either the tool bar or search bar when using Mozilla. Internet Explorer works fine.

I cannot type any characters in either the tool bar or search bar when using Mozilla. Internet Explorer works fine.

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Some have reported that pressing F9 and the Windows key simultaneously one or more times has worked to fix issues with the keyboard not working.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window