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Each time I launch Mozilla,multiple windows open up with adverts.why ?

Posted

Several windows open with adverts...they are simply annoying.

Several windows open with adverts...they are simply annoying.

Additional System Details

Installed Plug-ins

  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 19.0 r0
  • VLC media player Web Plugin 2.1.3

Application

  • Firefox 42.0b5
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Extensions

  • SaveFrom.net - helper 5.45 (helper-sig@savefrom.net)
  • Dangerous Websites Blocker 14.0.0.4971 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 14.0.0.4971 (url_advisor@kaspersky.com) (Inactive)
  • Razor Web 2.0.5643.30297 ({fd03a9e6-ffaa-4e7e-ba7e-90237f1619dd}) (Inactive)
  • Virtual Keyboard 14.0.0.4971 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 306b103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.15.10.2342']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRendererMessage: [u'tryNewerDriver', u'8.15.10.2342']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
Scribe 733 solutions 3484 answers

Hi, I'm suspicious of your extension 'SaveFrom.net - helper', so try disabling it to see if that helps (Addons Manager Ctrl+Shift +A). If not, you can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Hi, I'm suspicious of your extension 'SaveFrom.net - helper', so try disabling it to see if that helps (Addons Manager Ctrl+Shift +A). If not, you can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!