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firefox crashes every time I open a new tab.

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

deb410s
deb410s
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I just bought a new laptop with Win 10 but when I use Firefox it crashes every time I open a new tab. Here is the report Accessibility: Active AdapterDeviceID: 0x9874 AdapterDriverVersion: 15.200.1060.0 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: wrc%40avast.com:10.2.0.187,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.3,%7B22119944-ED35-4ab1-910B-E619EA06A115%7D:7.9.15.5 AvailablePageFile: 14355591168 AvailablePhysicalMemory: 11487682560 AvailableVirtualMemory: 1392463872 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 62980096 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1440773881 EMCheckCompatibility: true Email: deb410s@comcast.net FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1440772752 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9874, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.200.1060.0 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 893 StartupTime: 1440773301 SystemMemoryUsePercentage: 30 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15820,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD10JPVX-60JC3T0","revision":"01.01A01"},"binary":{"model":"WDC WD10JPVX-60JC3T0","revision":"01.01A01"},"system":{"model":"WDC WD10JPVX-60JC3T0","revision":"01.01A01"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon(TM) R6 Graphics","vendorID":"0x1002","deviceID":"0x9874","subsysID":"00000000","RAM":512,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.200.1060.0","driverDate":"7-15-2015","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"},"defaultSearchEngine":"yahoo","defaultSearchEngineData":{"name":"Yahoo","loadPath":"jar:[app]/omni.ja!browser/yahoo.xml","submissionURL":"https://search.yahoo.com/yhs/search?p=&ei=UTF-8&hspart=mozilla&hsimp=yhs-001"}},"profile":{"creationDate":16668,"resetDate":16675},"addons":{"activeAddons":{"{22119944-ED35-4ab1-910B-E619EA06A115}":{"blocklisted":false,"description":"RoboForm is password manager and form filler for Firefox.","name":"RoboForm Toolbar","userDisabled":false,"appDisabled":false,"version":"7.9.15.5","scope":2,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16668,"updateDay":16668},"wrc@avast.com":{"blocklisted":false,"description":"Avast Browser Security and Web Reputation Plugin. Offering protection against known phishing and malware sites, improving your browsing overall browsing experience with crowd sourced web reputation rating.","name":"Avast Online Security","userDisabled":false,"appDisabled":false,"version":"10.2.0.187","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16668,"updateDay":16668}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16675,"updateDay":16675},"activePlugins":[{"name":"WildTangent Games App V2 Presence Detector","version":"4.1.0.5","description":"WildTangent Games App V2 Presence Detector","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/wildtangent-gamesapp-detector-plugin"],"updateDay":16611},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16668},{"name":"Shockwave for Director","version":"12.1.7.157","description":"Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16471},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16668}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"12","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 19675979776 TotalPhysicalMemory: 16588972032 TotalVirtualMemory: 4294836224 URL: about:newtab Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Hyper-V RAW : 2 : 1 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I just bought a new laptop with Win 10 but when I use Firefox it crashes every time I open a new tab. Here is the report Accessibility: Active AdapterDeviceID: 0x9874 AdapterDriverVersion: 15.200.1060.0 AdapterSubsysID: 00000000 AdapterVendorID: 0x1002 Add-ons: wrc%40avast.com:10.2.0.187,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.3,%7B22119944-ED35-4ab1-910B-E619EA06A115%7D:7.9.15.5 AvailablePageFile: 14355591168 AvailablePhysicalMemory: 11487682560 AvailableVirtualMemory: 1392463872 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 62980096 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1440773881 EMCheckCompatibility: true Email: deb410s@comcast.net FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1440772752 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9874, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.200.1060.0 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ WebGL- EGL- EGL+ GL Context- GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 893 StartupTime: 1440773301 SystemMemoryUsePercentage: 30 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15820,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD10JPVX-60JC3T0","revision":"01.01A01"},"binary":{"model":"WDC WD10JPVX-60JC3T0","revision":"01.01A01"},"system":{"model":"WDC WD10JPVX-60JC3T0","revision":"01.01A01"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon(TM) R6 Graphics","vendorID":"0x1002","deviceID":"0x9874","subsysID":"00000000","RAM":512,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.200.1060.0","driverDate":"7-15-2015","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"},"defaultSearchEngine":"yahoo","defaultSearchEngineData":{"name":"Yahoo","loadPath":"jar:[app]/omni.ja!browser/yahoo.xml","submissionURL":"https://search.yahoo.com/yhs/search?p=&ei=UTF-8&hspart=mozilla&hsimp=yhs-001"}},"profile":{"creationDate":16668,"resetDate":16675},"addons":{"activeAddons":{"{22119944-ED35-4ab1-910B-E619EA06A115}":{"blocklisted":false,"description":"RoboForm is password manager and form filler for Firefox.","name":"RoboForm Toolbar","userDisabled":false,"appDisabled":false,"version":"7.9.15.5","scope":2,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16668,"updateDay":16668},"wrc@avast.com":{"blocklisted":false,"description":"Avast Browser Security and Web Reputation Plugin. Offering protection against known phishing and malware sites, improving your browsing overall browsing experience with crowd sourced web reputation rating.","name":"Avast Online Security","userDisabled":false,"appDisabled":false,"version":"10.2.0.187","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16668,"updateDay":16668}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16675,"updateDay":16675},"activePlugins":[{"name":"WildTangent Games App V2 Presence Detector","version":"4.1.0.5","description":"WildTangent Games App V2 Presence Detector","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/wildtangent-gamesapp-detector-plugin"],"updateDay":16611},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16668},{"name":"Shockwave for Director","version":"12.1.7.157","description":"Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16471},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16668}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"12","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 19675979776 TotalPhysicalMemory: 16588972032 TotalVirtualMemory: 4294836224 URL: about:newtab Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll Hyper-V RAW : 2 : 1 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (3)

raajvamsy
raajvamsy
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try to open in safe mode ,if it crashes try to reinstall

check this Troubleshoot Firefox crashes (closing or quitting unexpectedly)

deb410s
deb410s Question owner
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opened in safe mode and had the same problem. Uninstalled and reinstalled and same problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.