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Firefox crashes

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  • 1 has this problem
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  • Last reply by FredMcD

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Multiple users experiencing chrash dumps of Firefox on their new Windows 8 64-bit laptop. The issue occours after installation of Firefox. The installation goes well. After the question whether something should be imported from another browser, then it gives the crash dump.

Crash-ID: bp-698a729a-daae-42c3-ab77-62cc92150909

AdapterVendorID=0x8086 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8107,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"nl-NL"},"hdd":{"profile":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"},"binary":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"},"system":{"model":"SAMSUNG MZ7LN256HCHP-000L7","revision":"EMT03L6Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"504117aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3977","driverDate":"10-9-2014","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"nl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{"creationDate":16687},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Het standaardthema.","name":"Standaard","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16687,"updateDay":16687},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.0.379","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15606},{"name":"Adobe Acrobat","version":"11.0.0.379","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15606},{"name":"Google Update","version":"1.3.28.13","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16679},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16546},{"name":"Silverlight Plug-In","version":"5.1.30514.0","description":"5.1.30514.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16203},{"name":"Microsoft Office 2013","version":"15.0.4703.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16546}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} StartupTime=1441793973 EMCheckCompatibility=true ProductName=Firefox AdapterSubsysID=504117aa FramePoisonBase=00000000f0de0000 Accessibility=Active Vendor=Mozilla Winsock_LSP=MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [UDP/IP] : 2 : 2 : \n MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [TCP/IPv6] : 2 : 1 : \n MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n MSAFD Tcpip [RAW/IPv6] : 2 : 3 : \n RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll \n RSVP TCP-serviceprovider : 2 : 1 : \n RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\\system32\\mswsock.dll \n RSVP UDP-serviceprovider : 2 : 2 : \n MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\\system32\\mswsock.dll InstallTime=1441793860 Theme=classic/1.0 ReleaseChannel=release Notes=AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 504117aa, AdapterDriverVersion: 10.18.10.3977\nD2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ FramePoisonSize=65536 AdapterDriverVersion=10.18.10.3977 Version=40.0.3 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=40.0.3&buildid=20150826023504 BIOS_Manufacturer=LENOVO AdapterDeviceID=0x1616 useragent_locale=nl BuildID=20150826023504 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1441793974 SecondsSinceLastCrash=109 BreakpadReserveAddress=52101120 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=24 TotalVirtualMemory=4294836224 AvailableVirtualMemory=3827200000 TotalPageFile=9842704384 AvailablePageFile=7556272128 TotalPhysicalMemory=8500527104 AvailablePhysicalMemory=6376820736

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Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.3.9600

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