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Why can't I get into Facebook anymore with this new Firebox

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When I sign into Facebook all I get is printing on the screen no pictures it is a mess

When I sign into Facebook all I get is printing on the screen no pictures it is a mess

Chosen solution

Hi Joan, have you seen any "untrusted connection" errors lately? Sometimes a site's style sheets do not load, and therefore the layout is unstyled, if the servers supplying those style sheets are untrusted.

If you are getting untrusted connection errors, we should help you figure out why so that problem can be solved. Could you check the error page for a code in parentheses (separated_by_underscore_characters). It might be in a Technical Details section of the page. Please paste that back here.

Here's one, for example:

The most common reason for getting (sec_error_bad_signature) on numerous sites seems to be the Avast Web Shield. Web Shield intercepts your browsing and filters it, but to filter secure sites, it presents "fake" certificates to Firefox.

To test this theory, try turning off scanning of encrypted sites. I saw these steps in another post:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok

If that resolves the issue, but you prefer to filter encrypted communications, you may need to import the Avast! signing certficate into Firefox's Certificate Manager, Authorities tab.


A unique issue affecting many Windows 10 upgraders is that they inadvertently enabled parental control on their own browsing, which causes seemingly random blockages. Try disabling Microsoft Family Safety (or not being part of a family): http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • 5.1.40728.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5346 solutions 23602 answers

hi Joanf, in case you're an avast user, please try to disable https scanning within avast:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok.

http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/

hi Joanf, in case you're an avast user, please try to disable https scanning within avast: #Open the Avast dashboard on the affected system. #Select Settings from the left sidebar menu. #Switch to Active Protection. #Click on Customize next to Web Shield. #Uncheck the "Enable HTTPS Scanning" option and click ok. http://www.ghacks.net/2014/10/31/avasts-https-scanning-interferes-with-firefox-and-other-programs/
jscher2000
  • Top 10 Contributor
8885 solutions 72689 answers

Chosen Solution

Hi Joan, have you seen any "untrusted connection" errors lately? Sometimes a site's style sheets do not load, and therefore the layout is unstyled, if the servers supplying those style sheets are untrusted.

If you are getting untrusted connection errors, we should help you figure out why so that problem can be solved. Could you check the error page for a code in parentheses (separated_by_underscore_characters). It might be in a Technical Details section of the page. Please paste that back here.

Here's one, for example:

The most common reason for getting (sec_error_bad_signature) on numerous sites seems to be the Avast Web Shield. Web Shield intercepts your browsing and filters it, but to filter secure sites, it presents "fake" certificates to Firefox.

To test this theory, try turning off scanning of encrypted sites. I saw these steps in another post:

  1. Open the Avast dashboard on the affected system.
  2. Select Settings from the left sidebar menu.
  3. Switch to Active Protection.
  4. Click on Customize next to Web Shield.
  5. Uncheck the "Enable HTTPS Scanning" option and click ok

If that resolves the issue, but you prefer to filter encrypted communications, you may need to import the Avast! signing certficate into Firefox's Certificate Manager, Authorities tab.


A unique issue affecting many Windows 10 upgraders is that they inadvertently enabled parental control on their own browsing, which causes seemingly random blockages. Try disabling Microsoft Family Safety (or not being part of a family): http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

Hi Joan, have you seen any "untrusted connection" errors lately? Sometimes a site's style sheets do not load, and therefore the layout is unstyled, if the servers supplying those style sheets are untrusted. If you are getting untrusted connection errors, we should help you figure out why so that problem can be solved. Could you check the error page for a code in parentheses (separated_by_underscore_characters). It might be in a Technical Details section of the page. Please paste that back here. Here's one, for example: The most common reason for getting '''(sec_error_bad_signature)''' on numerous sites seems to be the Avast Web Shield. Web Shield intercepts your browsing and filters it, but to filter secure sites, it presents "fake" certificates to Firefox. To test this theory, try turning off scanning of encrypted sites. I saw these steps in another post: #Open the Avast dashboard on the affected system. #Select Settings from the left sidebar menu. #Switch to Active Protection. #Click on Customize next to Web Shield. #Uncheck the "Enable HTTPS Scanning" option and click ok If that resolves the issue, but you prefer to filter encrypted communications, you may need to import the Avast! signing certficate into Firefox's Certificate Manager, Authorities tab. ---- A unique issue affecting many Windows 10 upgraders is that they inadvertently enabled parental control on their own browsing, which causes seemingly random blockages. Try disabling Microsoft Family Safety (or not being part of a family): http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

Question owner

Thanks everyone it worked...

Thanks everyone it worked...