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Strange printing problems with duplex printing primarily.

Posted

I have a strange problem that seems to recur and clear but I have no idea how to get the problem cleared when it happens. Here is how it goes. Normally I have no trouble printing simple pages to my printer which is attached to the network via cable to the router. Network is wireless.

I have a webpage that generates pages that I want to print duplex (the printer does support this) I also want to manually feed the paper for this job. I go to the print preview set it all up and print one page everything works fine. Then I can no longer get to the printer properties to change to and from duplex or to or from manual feed or change type of paper number of pages etc. Click on printer properties it just blinks at me and does nothing. Sometimes it will print basic single pages other times the requester goes away but it doesn't print. Sometimes it tells me some printer functions are not currently available. At some point it apparently clears itself but no idea how or what as I have cleared all the print_ bits from the profile, i've rebooted and it still does this. But the last time it did this was some time ago so I had forgotten about it and the first page today worked fine.

I can print the duplex pages fine from chrome or IE and more than one of them.

I have a strange problem that seems to recur and clear but I have no idea how to get the problem cleared when it happens. Here is how it goes. Normally I have no trouble printing simple pages to my printer which is attached to the network via cable to the router. Network is wireless. I have a webpage that generates pages that I want to print duplex (the printer does support this) I also want to manually feed the paper for this job. I go to the print preview set it all up and print one page everything works fine. Then I can no longer get to the printer properties to change to and from duplex or to or from manual feed or change type of paper number of pages etc. Click on printer properties it just blinks at me and does nothing. Sometimes it will print basic single pages other times the requester goes away but it doesn't print. Sometimes it tells me some printer functions are not currently available. At some point it apparently clears itself but no idea how or what as I have cleared all the print_ bits from the profile, i've rebooted and it still does this. But the last time it did this was some time ago so I had forgotten about it and the first page today worked fine. I can print the duplex pages fine from chrome or IE and more than one of them.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.7.20033
  • GEPlugin
  • Google Update
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 39.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • Support URL: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Extensions

  • Ant Video Downloader 2.4.7.31.1-signed (anttoolbar@ant.com)
  • Classic Theme Restorer 1.3.4 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Clear Cache 2.0.1.1-signed (clearcache@michel.de.almeida)
  • Embedded Objects 2.9 (firefox@red-cog.com)
  • Flash and Video Download 1.73 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • FlashGot 1.5.6.12.1-signed ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • flv movies downloader 1.43.1-signed (flvmoviesdownloader@rzll)
  • Google Docs Viewer 1.8.9.1-signed (adonis.cuhk@gmail.com)
  • Html Validator 0.9.5.8.1-signed ({3b56bcc7-54e5-44a2-9b44-66c3ef58c13e})
  • iCloud Bookmarks 1.4.14.1-signed (firefoxdav@icloud.com)
  • Video Myxa 1.9.91.1-signed ({0C07EECD-53B6-4748-BB2B-4395BF51DD8B})
  • Xmarks 4.3.7.1-signed (foxmarks@kei.com)
  • DigitalPersona Extension 5.0.0.4780 (otis@digitalpersona.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 162a103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 3-25-2011
  • driverDate2:
  • driverVersion: 8.15.10.2342
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes
guigs 1072 solutions 11697 answers

Its possible to check to make sure that your printer drivers are up to date as well as these troubleshooting steps:

Its possible to check to make sure that your printer drivers are up to date as well as these troubleshooting steps: *[[Fix printing problems in Firefox]]