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Is Mozilla supposed to notify me that my post received a response?

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  • Last reply by cor-el

youngjane1118
youngjane1118
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I posted an inquiry here last year and just realized 7 months later that someone responded to my previous post. I never received an email notification that my inquiry was responded to, so I just assumed my issue remained unanswered. I came here today to post a new inquiry, and happened to check on my previous posts which is how I discovered the response.

All the boxes are checked in my settings, but there is not an option for receiving an email notification when someone responds to a post. There is only an option to "send emails for private messages" but that is not the same thing. It is quite a glaring omission if this support site does not notify a member that their post has been answered; how else are we supposed to know? By having to routinely check back at this site? That's not very user-friendly for a company that is very user-friendly. Thank you.

I posted an inquiry here last year and just realized 7 months later that someone responded to my previous post. I never received an email notification that my inquiry was responded to, so I just assumed my issue remained unanswered. I came here today to post a new inquiry, and happened to check on my previous posts which is how I discovered the response. All the boxes are checked in my settings, but there is not an option for receiving an email notification when someone responds to a post. There is only an option to "send emails for private messages" but that is not the same thing. It is quite a glaring omission if this support site does not notify a member that their post has been answered; how else are we supposed to know? By having to routinely check back at this site? That's not very user-friendly for a company that is very user-friendly. Thank you.

Chosen solution

As the thread creator (owner) you should automatically receive an email when someone posts a reply.

You should see a Get email updates button in the sidebar next to your question if you are subscribed. You can also check the Watched items (Manage witch list). There have been problems lately with sending email notification that require a server restart. I don't know if you been affected by this as I'm not using such notifications and thus can't tell.

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cor-el
cor-el
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Chosen Solution

As the thread creator (owner) you should automatically receive an email when someone posts a reply.

You should see a Get email updates button in the sidebar next to your question if you are subscribed. You can also check the Watched items (Manage witch list). There have been problems lately with sending email notification that require a server restart. I don't know if you been affected by this as I'm not using such notifications and thus can't tell.