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when i open firefox after restarting the pc i get a 2nd popup window, which I need to close manually. Why??

Posted

When starting my pc up and opening firefox for the first time, I always get a second window. which despite no menu or header behaves like a second instance of firefox. (not a tab). I have done searches, got add blockers on and removed all malware from my pc using kaspersky latest edition and databases.

HELP! I don't know where to go next.....

When starting my pc up and opening firefox for the first time, I always get a second window. which despite no menu or header behaves like a second instance of firefox. (not a tab). I have done searches, got add blockers on and removed all malware from my pc using kaspersky latest edition and databases. HELP! I don't know where to go next.....

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Google Update
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • 5.1.31211.0
  • iTunes Detector Plug-in

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-GB/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • Anti-Banner 13.0.2.691 (anti_banner@kaspersky.com)
  • English - English Dictionary 1.5 (EnglishEnglishDictionary@lipocodes)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Dangerous Websites Blocker 13.0.2.691 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.2.691 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 13.0.2.691 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.2.691 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 780M
  • adapterDescription2:
  • adapterDeviceID: 0x119f
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 05ab1028
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 11-12-2014
  • driverDate2:
  • driverVersion: 9.18.13.4475
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 780M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1416957032
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418514415
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418514414
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.npadobeaamdetect: 2
  • plugin.state.npctrl: 2
  • plugin.state.npdeployjava: 0
  • plugin.state.npgoogleupdate: 2
  • plugin.state.npitunes: 2
  • plugin.state.npnv3dv: 2
  • plugin.state.npnv3dvstreaming: 2
  • plugin.state.nppdf: 2
  • plugin.state.npqtplugin: 2
  • plugin.state.npspwrap: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1417470625

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

What is on this second window?


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

What is on this second window? ---------- Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?

Question owner

My goodness.. It is weeklyjobadvice.blogspot.co.uk

I cannot find anything in malware, but this only happened following the recent update to firefox.

My goodness.. It is weeklyjobadvice.blogspot<i></i>.co.uk I cannot find anything in malware, but this only happened following the recent update to firefox.

Modified by philipp

FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Type about:config<Enter> in the address bar. If a warning screen comes up, press the Be Careful button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Type weeklyjobadvice. Does anything show up? Right click on it and select Copy. Then post it here.

Type browser.newtab.url in the search bar. This tells Firefox what to show when a new tab is opened. If you want, right click and select Modify. You can change the setting to;

about:home (Firefox default home page), about:newtab (shows the sites most visited), about:blank (a blank page),

or you can enter any web page or about: page you want.

The same instructions are used for the new window setting, listed as browser.startup.homepage.

Type '''about:config'''<Enter> in the address bar. If a warning screen comes up, press the '''Be Careful''' button. This is where Firefox finds information it needs to run. At the top of the screen is a search bar. Type '''weeklyjobadvice'''. Does anything show up? Right click on it and select '''Copy.''' Then post it here. Type '''browser.newtab.url''' in the search bar. This tells Firefox what to show when a new tab is opened. If you want, right click and select '''Modify'''. You can change the setting to; '''about:home''' (Firefox default home page), '''about:newtab''' (shows the sites most visited), '''about:blank''' (a blank page), or you can enter any '''web page''' or '''about: page''' you want. The same instructions are used for the new window setting, listed as '''browser.startup.homepage'''.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

BAD NEWS ! ! BAD NEWS ! ! BAD NEWS ! !

http://fixingcomputervirus.blogspot.com/2013/11/annoyed-by-weeklyjobadviceblogspotcom.html

Weeklyjobadvice.blogspot<com>com is a bogus website which masquerades as a legitimate and trustworthy search engine to interfere with computer users’ online browsing activities. It often sneaks into your computer without letting you know when you surf the internet without caution.


I've called the big guys to help you. Good luck.

BAD NEWS ! ! BAD NEWS ! ! BAD NEWS ! ! '''http://fixingcomputervirus.blogspot.com/2013/11/annoyed-by-weeklyjobadviceblogspotcom.html''' Weeklyjobadvice.blogspot<com>com is a bogus website which masquerades as a legitimate and trustworthy search engine to interfere with computer users’ online browsing activities. It often sneaks into your computer without letting you know when you surf the internet without caution. I've called the big guys to help you. Good luck.

Modified by FredMcD