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Why can't I access a website that I accessed just 10 minutes ago?

  • 3 replies
  • 1 has this problem
  • 20 views
  • Last reply by cor-el

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I was working in my online class tonight and decided to take a break. I logged out for 10 minutes and when I tried to log back in I keep getting a message that Firefox has "blocked" the site for security reasons. I have used Firefox to access my online classes for the past seven years and now all of a sudden the school's website is a "security risk"! If this problem is not resolved quickly, I have no alternative but to remove Firefox and use another browser.

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What is the web address? No personal information please.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

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Thank you Fred McD. However, to the best of my knowledge nothing changed on my computer in the 10 minutes I had logged out. The website I was accessing is Http://my.saintleo.edu, which takes me to the log in screen to enter my course. I have no added tool bars and the only anti-virus on my computer is Norton which I have used for years. As I said, nothing changed in the 10 minutes when I was able to access my class and then couldn't access it. I still cannot access it this morning.

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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window