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addons Manager and Zynga causes firefox to crash

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by guigs

wendi114
wendi114
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Whenever I go to addons Manager in version 33.1.1, Firefox crashes. I have tried repeatedly to access my addons with no success. This has been going on for at least a week now. This is also occuring with Zyngagames.com. It tells me flash keeps crashing, but I have tried to reload flash, reload firefox, etc. and nothing is working at all. Any answers? Guess I will have to use Google for awhile until you guys fix this.

Whenever I go to addons Manager in version 33.1.1, Firefox crashes. I have tried repeatedly to access my addons with no success. This has been going on for at least a week now. This is also occuring with Zyngagames.com. It tells me flash keeps crashing, but I have tried to reload flash, reload firefox, etc. and nothing is working at all. Any answers? Guess I will have to use Google for awhile until you guys fix this.

All Replies (1)

guigs
guigs
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Do you happen to have any crash reports that were created? We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.