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Ever since upgrading to Firefox 32, YouTube's gray bar stops moving when skipping through videos. This wasn't fixed for Firefox 32.0.1

Posted

OK, ever since I upgraded to Firefox 32, whenever I skipped to a part of a video I like, including intros for videos like Angry German Kid videos, etc, the gray bar would stop moving. I want Mozilla to fix this and this was not resolved for 32.0.1. I hope this gets fixed for Firefox 33. I have tried Safari and Google Chrome and the gray bar does not stop moving. Please help.

OK, ever since I upgraded to Firefox 32, whenever I skipped to a part of a video I like, including intros for videos like Angry German Kid videos, etc, the gray bar would stop moving. I want Mozilla to fix this and this was not resolved for 32.0.1. I hope this gets fixed for Firefox 33. I have tried Safari and Google Chrome and the gray bar does not stop moving. Please help.

Modified by Noah_SUMO

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Google Update
  • 5.1.30514.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • Unity Player 4.3.5f1
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.9.149
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • npsitesafety
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158896 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

This is definitely not going to solve my problem. This is a bug with Firefox 32 that Mozilla really needs to fix with Flash.

This is definitely not going to solve my problem. This is a bug with Firefox 32 that Mozilla really needs to fix with Flash.

Question owner

Also, get Mozilla to fix the buffering issue on Flash for Firefox 33.

Also, get Mozilla to fix the buffering issue on Flash for Firefox 33.
jscher2000
  • Top 10 Contributor
8785 solutions 71849 answers

It's puzzling that the gray bar (loading ahead of your current position) keeps rolling back every time I jump to a different spot in a video. Seems wasteful to keep downloading bits and pieces of the stream.

For two videos I tried jumping around worked normally, but on my screencast, the video sometimes stalled and wouldn't play further: https://www.youtube.com/watch?v=u0431tculpg. On reload I sometimes could replicate the issue, sometimes not. Dragging through the thumbnails and releasing at the desired point might have worked better than hovering and clicking, but I got bored with testing it because it was intermittent.

I never noticed this with Flash 14; it could be a new interaction with Flash 15.

You could try bypassing DASH with the YouTube Center extension and see whether that works better for you. The version on the Add-ons site is from January, but an updated release from July is available on the developer's site: https://github.com/YePpHa/YouTubeCenter/releases/latest

Note: The add-on for Firefox is the one that ends with .xpi

It's puzzling that the gray bar (loading ahead of your current position) keeps rolling back every time I jump to a different spot in a video. Seems wasteful to keep downloading bits and pieces of the stream. For two videos I tried jumping around worked normally, but on my screencast, the video sometimes stalled and wouldn't play further: [https://www.youtube.com/watch?v=u0431tculpg]. On reload I sometimes could replicate the issue, sometimes not. Dragging through the thumbnails and releasing at the desired point might have worked better than hovering and clicking, but I got bored with testing it because it was intermittent. I never noticed this with Flash 14; it could be a new interaction with Flash 15. You could try bypassing DASH with the YouTube Center extension and see whether that works better for you. The version on the Add-ons site is from January, but an updated release from July is available on the developer's site: https://github.com/YePpHa/YouTubeCenter/releases/latest ''Note: The add-on for Firefox is the one that ends with .xpi''

Modified by jscher2000

the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40287 answers

Jefferson said "It's puzzling that the gray bar (loading ahead of your current position) keeps rolling back every time I jump to a different spot in a video."

I have experienced that or similar quirks for many years, regardless of the version of Flash and version of Firefox. I see it more with Firefox 2.0.0.20 and Flash 10.3 than I do with later versions of Firefox [but that might be related to the types of videos I use Firefox 2 to play].

IMO, it seems to be related to some "sources"; could be the website, the CDN (content delivery network), the player used by the website (Vimeo, FlowPlayer, etc.), or from the original source and conversion to Flash media encoding - or maybe it's a setting made by the creator or person / software that encoded it for Flash.

Similar to how some videos load and viewing a particular video can be set for playback part way into the Flash file that was downloaded to show a specific snippet - once that snippet is played, the user can start that video from the beginning thru to the end. On those I have the most problem skipping around the video, like jumping forward or back by clicking the progress bar, or "sliding" the cursor like fast forward on a VCR (yeah I'm that old).

''Jefferson said'' '''''"It's puzzling that the gray bar (loading ahead of your current position) keeps rolling back every time I jump to a different spot in a video."''''' I have experienced that or similar quirks for many years, regardless of the version of Flash and version of Firefox. I see it more with Firefox 2.0.0.20 and Flash 10.3 than I do with later versions of Firefox ''[but that might be related to the types of videos I use Firefox 2 to play]''. IMO, it seems to be related to some "sources"; could be the website, the CDN (content delivery network), the player used by the website (Vimeo, FlowPlayer, etc.), or from the original source and conversion to Flash media encoding - or maybe it's a setting made by the creator or person / software that encoded it for Flash. Similar to how some videos load and viewing a particular video can be set for playback part way into the Flash file that was downloaded to show a specific snippet - once that snippet is played, the user can start that video from the beginning thru to the end. On those I have the most problem skipping around the video, like jumping forward or back by clicking the progress bar, or "sliding" the cursor like fast forward on a VCR ''(yeah I'm that old)''.

Question owner

People, I have downgraded back to Firefox 31 and the problem doesn't happen on Firefox 31, but it happened to me on Firefox 32. Can someone contact Mozilla so they can fix this gray bar getting stuck problem on Firefox 33, which is expected to come out in mid-October?

People, I have downgraded back to Firefox 31 and the problem doesn't happen on Firefox 31, but it happened to me on Firefox 32. Can someone contact Mozilla so they can fix this gray bar getting stuck problem on Firefox 33, which is expected to come out in mid-October?
jscher2000
  • Top 10 Contributor
8785 solutions 71849 answers

You can file a bug here: https://bugzilla.mozilla.org/

You can file a bug here: https://bugzilla.mozilla.org/

Question owner

jscher2000, I have done that already. Take a look: https://bugzilla.mozilla.org/show_bug.cgi?id=1067146

Also, yesterday, I downgraded back to Firefox 31 and it fixed the issue. I am not upgrading until this gets fixed.

jscher2000, I have done that already. Take a look: https://bugzilla.mozilla.org/show_bug.cgi?id=1067146 Also, yesterday, I downgraded back to Firefox 31 and it fixed the issue. I am not upgrading until this gets fixed.
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158896 answers

Note that with spamming on Bugzilla is meant that people receive unnecessary emails. Emails are send to all the people on the CC list every time a new comment is added. You made several changes and added quite a few to the CC list as the history of that report shows and even added some after they were removed. So you are actually spamming the people that you added to the CC list. You should never do that and only make changes to components if you are 100% sure that is the right component.

Note that with spamming on Bugzilla is meant that people receive unnecessary emails. Emails are send to all the people on the CC list every time a new comment is added. You made several changes and added quite a few to the CC list as the history of that report shows and even added some after they were removed. So you are actually spamming the people that you added to the CC list. You should never do that and only make changes to components if you are 100% sure that is the right component. *https://bugzilla.mozilla.org/show_activity.cgi?id=1067146

Question owner

I am still waiting for this problem to be fixed.

I am still waiting for this problem to be fixed.

Question owner

I tested with 32.0.3 and it still wasn't fixed, and it's on Flash videos. If you're a Mozilla employee and you're reading this, you should have this fixed for all future releases.

I tested with 32.0.3 and it still wasn't fixed, and it's on Flash videos. If you're a Mozilla employee and you're reading this, you should have this fixed for all future releases.
jscher2000
  • Top 10 Contributor
8785 solutions 71849 answers

Hi sabbath99, were you able to replicate this problem in Firefox's Safe Mode?

That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference with the Flash player?

Hi sabbath99, were you able to replicate this problem in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled Not all add-ons are disabled: Flash and other plugins still run After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset). Any difference with the Flash player?
guigs 1072 solutions 11697 answers

And as a side note for the bug, there are instructions for how to find a regression window for those who are affected by this bug.

Please see https://quality.mozilla.org/docs/bugz.../finding-a-regression-window/

And as a side note for the bug, there are instructions for how to find a regression window for those who are affected by this bug. Please see [https://quality.mozilla.org/docs/bugzilla/guide-to-triaging-bugs-for-firefox/finding-a-regression-window/]

Question owner

jscher2000, the problem doesn't occur with 31 but it does with 32.

jscher2000, the problem doesn't occur with 31 but it does with 32.
jscher2000
  • Top 10 Contributor
8785 solutions 71849 answers

Hi sabbath99, you wrote:

jscher2000, the problem doesn't occur with 31 but it does with 32.

Okay, we knew that from the beginning.

Hi sabbath99, you wrote: <blockquote>jscher2000, the problem doesn't occur with 31 but it does with 32.</blockquote> Okay, we knew that from the beginning.

Helpful Reply

Firefox 33 is expected to come out in a couple weeks. I hope this problem gets fixed. Here is what I've been getting with Firefox 32 but not on 31:

Firefox 33 is expected to come out in a couple weeks. I hope this problem gets fixed. Here is what I've been getting with Firefox 32 but not on 31:

Question owner

jscher2000, ytcrschmidt from the Google Product Forums reported this Flash buffering problem on Firefox 32 to the Mozilla staff. This should be fixed for Firefox 33.

jscher2000, ytcrschmidt from the Google Product Forums reported this Flash buffering problem on Firefox 32 to the Mozilla staff. This should be fixed for Firefox 33.
user1068417 21 solutions 226 answers

The buffering bar in Flash Player has been quirky for a long time no matter where I'm watching videos from. I just assumed as long as the video played, it didn't matter.

The buffering bar in Flash Player has been quirky for a long time no matter where I'm watching videos from. I just assumed as long as the video played, it didn't matter.

Question owner

SuperSluether, this problem has only been in effect since Firefox 32. This needs to be fixed for Firefox 33 and all future versions.

SuperSluether, this problem has only been in effect since Firefox 32. This needs to be fixed for Firefox 33 and all future versions.
user1068417 21 solutions 226 answers

Oh, I must just have a buggy version of Flash then.

Oh, I must just have a buggy version of Flash then.