Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Cannot access Shopify editor

  • 4 wótegrona
  • 0 ma toś ten problem
  • 121 naglědow
  • Slědne wótegrono wót thekingis
  • Rozwězany

thekingis
thekingis

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?

Hi all, Has something happened in the past few weeks. Accessing the Shopify editor is now no longer possible on Firefox. Tried the usual, clearing cache, incognito mode, the most updated version of Firefox installed etc. Does work in Chrome. Shopify support are not able to isolate the issue. Any ideas what the issue is? And how to fix it?
Pśipowjesone fota wobrazowki

Wubrane rozwězanje

Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (4)

TyDraniu
TyDraniu
  • Top 10 Contributor

As a test, can you install the chrome mask extension and turn it on for that website?

thekingis
thekingis Pšašaŕ

Thanks for the tip. I have tried that. But still experience the same fail to load page error.

Denys
Denys
  • Moderator
  • Top 10 Contributor

Wubrane rozwězanje

Hi there,

Could you please also try running Firefox in Troubleshoot Mode? Does the problem persist?

thekingis
thekingis Pšašaŕ

Thanks Denys, That has helped resolve the problem. Going through the steps here: https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

it was indeed an add-on that was disrupting the page loading of shopify.

Stajśo pšašanje

Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.