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lost all my passwords

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  • Slědne wótegrono wót markwarner22

Jeewa Priyangika
Jeewa Priyangika
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hi! today i bought a new computer and tried to sign into my firefox account.but unfortunately i only remembered my email name.so i changed my password by "forgot password".now all my saved password are gone. how can i get those back? i dont have the old ssd that had firefox . should i send an email to mozilla?

hi! today i bought a new computer and tried to sign into my firefox account.but unfortunately i only remembered my email name.so i changed my password by "forgot password".now all my saved password are gone. how can i get those back? i dont have the old ssd that had firefox . should i send an email to mozilla?

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markwarner22
markwarner22
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Unfortunately your data, profile and bookmarks are on the old computer not the sync. Sync is a sync server between devices not for backups. If you didn't do a backup of your profile, bookmarks, data, logins when you connected back to the sync server it replaced anything that was present there with the new data which had nothing clearing all the previous sync server to one that had nothing to sync to. So at this point unless you can do a backup of the data, profile and transfer them to the new computer sync isn't a backup of the data and when it's gone it's gone as you experienced now.