Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Denys beantwortet
jamesjohnstone9

As indicated above

As indicated above

Alle Antworten (3)

Hi,

Thanks for reaching out. We’re having trouble understanding the issue based on the information provided. Could you please share more details about the problem you’re experiencing?

It would help to include:

  • Your operating system (see instructions for Windows/macOS)
  • Your Firefox version (or other Mozilla product version)
  • Any error messages you see
  • Steps you've already tried to solve the issue

If English isn’t your first language, feel free to reply in your native language or use a translation tool.

For tips on posting, please review our Mozilla Support rules and guidelines.

Looking forward to your update!

Dear Paul,

Thank you for your response. I believe that my dilemma is a result of a series of log in mistakes on my part.. Absolutely no negative intent from me.

I would greatly appreciate your help in wiping the slate clean and starting a fresh. DW is such a bonus for an old, but still enquiring pensioner.

What do I need to do?

Sincerely

James

Windows 10 Firefox 153


Moderator note: Removed unrelated content.

Geändert am von Denys

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