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Cannot login to account on new laptop

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Marley Batchelor
Marley Batchelor

I had a previous account with firefox on a different computer and attempted to login on a new one, but once i logged in none of my passwords or data transferred even though it was the same account, just curious if there’s any way i can get my info onto my new computer besides using a sync key or manually importing it

I had a previous account with firefox on a different computer and attempted to login on a new one, but once i logged in none of my passwords or data transferred even though it was the same account, just curious if there’s any way i can get my info onto my new computer besides using a sync key or manually importing it

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Denys
Denys
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  • Top 10 Contributor

Hi Marley,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

Denys
Denys
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  • Top 10 Contributor

Also, make sure you're syncing the data you need. See How do I choose what information to sync on Firefox?

For reference, see Back up and transfer your Firefox data to a new device as well.

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