Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen
Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.
Gelöst Archiviert

Can't activate 2FA on my firefox account

Firefox Zwei-Faktor-Authentifizierung
Paul beantwortet
firefox3128
firefox3128

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error

"There was a problem enabling two-step authentication. Check that your device's clock is set to update automatically and start over."

I tried it on multiple laptops (all macbooks) with and without VPN and on an iPhone, but the error is the same everywhere.

The error shows in the final steps, after i downloaded and entered a security code. It brings me back to the account page with the error

For a while already (week or 2) i'm trying to activate 2FA on my account, but i always get the following error "There was a problem enabling two-step authentication. Check that your device's clock is set to update automatically and start over." I tried it on multiple laptops (all macbooks) with and without VPN and on an iPhone, but the error is the same everywhere. The error shows in the final steps, after i downloaded and entered a security code. It brings me back to the account page with the error
Angefügte Screenshots

Alle Antworten (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Ausgewählte Lösung

Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.