Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Error message when opening Firefox

  • 5 Antworten
  • 0 haben dieses Problem
  • Letzte Antwort von SueJohnson

more options

After a windows update I get the following message when I try to open Firefox: The procedure entry point ?ToLogLevel@mozilla@@VA?AW4LogLevel@1@H@Z could not be located in the dynamic link library C:ProgramFiles\Mozilla Firefox\xul.dll Then I get Couldn't load XPCOM

I tried uninstalling firefox but it just hung. I restored it to before the windows update but still got the same message

After a windows update I get the following message when I try to open Firefox: The procedure entry point ?ToLogLevel@mozilla@@VA?AW4LogLevel@1@H@Z could not be located in the dynamic link library C:ProgramFiles\Mozilla Firefox\xul.dll Then I get Couldn't load XPCOM I tried uninstalling firefox but it just hung. I restored it to before the windows update but still got the same message

Ausgewählte Lösung

Try downloading and reinstalling Firefox on top of itself. I know the correct way is to uninstall a program then reinstall it. But since you can't uninstall it perhaps reinstalling it will fix the issue. What it looks like is that file xul.dll got damaged and can't load Firefox properly. Reinstalling Firefox should update that file to a undamaged condition.

Download it from here: https://download.mozilla.org/?product=firefox-latest-ssl&os=win64&lang=en-US

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (5)

more options

Ausgewählte Lösung

Try downloading and reinstalling Firefox on top of itself. I know the correct way is to uninstall a program then reinstall it. But since you can't uninstall it perhaps reinstalling it will fix the issue. What it looks like is that file xul.dll got damaged and can't load Firefox properly. Reinstalling Firefox should update that file to a undamaged condition.

Download it from here: https://download.mozilla.org/?product=firefox-latest-ssl&os=win64&lang=en-US

Hilfreich?

more options

This worked BUT I don't see it on my desktop so I can add it to my tool bar.

A separate question. When I go to yahoo mail in firefox I get Gah your tab just crashed and restore the tab doesn't work. In chrome I can go to yahoo mail.

Hilfreich?

more options

OK I figured out how to get an icon on my taskbar

Hilfreich?

more options

Great! So Firefox is working now and the last problem you have is the crash on the Yahoo Mail page?

Hilfreich?

more options

I restarted it and that solved my problem. Thank you for your help

Hilfreich?

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.