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location permission

  • 2 Antworten
  • 1 hat dieses Problem
  • 40 Aufrufe
  • Letzte Antwort von zeroknight

weary
weary
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I have been dealing with https://www.mynylottery.org/portal/ for weeks trying to get their software to recognize my location, required to place subscriptions on their site. I have switched off every safety and restriction in settings to open the computer to their search for my location. I finally got them on the phone and they told me that for a reason they don't understand, Firefox is the only browser that is currently giving them problems. It refuses to allow them to pinpoint location of the connecting computer either via wi-fi or ethernet connection. Please provide some guidance and if necessary, contact the NYS lottery to solve the problem.

David Campbell

I have been dealing with https://www.mynylottery.org/portal/ for weeks trying to get their software to recognize my location, required to place subscriptions on their site. I have switched off every safety and restriction in settings to open the computer to their search for my location. I finally got them on the phone and they told me that for a reason they don't understand, Firefox is the only browser that is currently giving them problems. It refuses to allow them to pinpoint location of the connecting computer either via wi-fi or ethernet connection. Please provide some guidance and if necessary, contact the NYS lottery to solve the problem. David Campbell

Alle Antworten (2)

cor-el
cor-el
  • Moderator
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Do you see messages in the Web Console that look relevant to accessing location data?

Did you check this permission in "Tools -> Page Info -> Permissions"?

You can check for issues with Total Cookie Protection.

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

See also:

zeroknight
zeroknight
Weitere Optionen

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.