Cannot access email accounts

Are these IMAP accounts or POP3?

Please quote all error messages in full, verbatim. Screen shots would suffice.

I don't know what "EE" is, but the first thing to do would be to confirm that your server settings are correct. If your account was transferred from one provider to another those settings may have changed. You will need to consult their email help web page or their tech support for the correct settings.

IMAP (Incoming): Incoming Server Type (IMAP Mail Server or POP Mail Server) Incoming Server Name User Name: <usually your email address> Connection Security: SSL/TLS, STARTTLS, etc. Authentication method: Normal Password OR OAuth2

SMTP (Outgoing): SMTP Server Name Port Connection Security Authentication method User Name

Some providers now require that you create an "app specific password" on their web site. This would be different than your regular password.

If this account uses OAuth2 authentication, you may have to jump through a couple hoops to force a re-authentication. If this seems to be the case, let me know and I'll guide you through that process.

Thanks for the quick reply.

EE is a major British telecommunications supplier. BT stands for British Telecom, the company that took over when the telephone service was privatised about 30 years ago. A sad day. I've attached a Word document with two screen shots that you sought. the second shows (in brown ink) the response I got when I clicked on "Test the connection".

I am still waiting to speak to a human at EE about this problem.

I suspect that the screenshots show a fairly normal situation and that the solution lies with EE, but I'd be grateful for your opinion. Tony

Oops. I originally made a Word doc with the two screenshots in but later found that I could only send image files. Hence the two JPegs.

would you please make bigger screenshots. I cannot read these

There appears to be an error on the SMTP screenshot, but it's too tiny and blurry to be sure.

Larger Jpegs attached. Sorry for the problem. Tony

try changing incoming server to imap.btinternet.com and outgoing to smtp.btinternet.com but keep the other settings. it's a possibility from some info I found elsewhere. may not work, but a try.

Thanks for the suggestions, Dave, but neither worked and I got the usual 993 and 465 errors, failing to connect to the server.

Strange, as that info was on a btinternet site, but I realize stuff is sometimes out of date. Have you tried to duplicate the settings from your phone? This is mainly a communications shortfall by btinternet. I encourage contacting their help desk.

I think I don't know how to find the phone's Thunderbird settings. But it sounds like a good way forward. My phone is Android (Samsung A15 - I think)

You must change the BT settings to EE settings if that is where your account is now. Incoming and outgoing servers should not refer to BT.