Thunderbird Community Forum

After a message saying "Couldn't load XPCOM", I uninstalled and then reinstalled Mozilla Thunderbird and it's working again. Is it now safe to delete the uninstalled version from the Recycle Bin? Thank you.

When trying to update Thunderbird on Ubuntu 24.04 the installer says "Quit to Update". I have quit Thunderbird and unpinned from task bar, restarted and still the same. I then decided to uninstall and used 'sudo apt remove Thunderbird' which says it was removed, I then used 'sudo apt purge Thunderbird' which comes back with Package 'Thunderbird' is not installed, so not removed. So tried again, Guess what same result! Any Ideas please?

sudo apt purge thunderbird Reading package lists... Done Building dependency tree... Done Reading state information... Done Package 'thunderbird' is not installed, so not removed 0 to upgrade, 0 to newly install, 0 to remove and 3 not to upgrade.

Hello, after updating the last version 128.10.0 I cannot send emails anymore. I read online about possible solutions, nothing worked. I have an updated Windows 11, my provider is KPN (Telfort). Telfort is a company that has been taken over by KPN, but I can still use my Telfort email address and smtp.telfort.nl as smtp address. That has not changed. I tried several adjustment for the smtp adrress, but the problem remained.

 I hope you can help me, thank you.

I have backed up the data regularly before, but in the new Windows 11 pc, I cannot find the data.

It used to be "C:\Users\Jim\AppData\Roaming\Thunderbird\Profiles\itfho9h2.default" on the old Windows PC which went bonkers. Now should be "C:\Users\Jim\AppData\Roaming\Thunderbird\Profiles\i3ls19ra.default-esr", but when looking in the "C:\Users\Jim\AppData\Roaming\" folder, Thunderbird folder is not there with the others. But that is where Thunderbird data is supposed to be according to Account Settings, Message Storage, Local Directory.

So, how do I find where the data is so that I can back it up?

Thanks.

Hello, I use IMAP accounts for my online emails. And like yearly I make a mass copy of emails from an online folder to a local folder. I used the function "copy to" in the context menu, alternatively moving the mouse together with ctrl for the copy option. In my current version (nearly new...) the copy process is completely in the background (no info on progress etc.). And also no info on failing. And it does fail, after copying a small portion of the selected emails.

I would be totally fine with a modal dialog process, that is thunderbird blocked until the process has finished. Is there an option? Or any other way to have a bit more control on the process status and success? Thank you

Hello, My TB account is setup properly and I am getting mails from my gmail account. But when I compose mail on my TB account I am not prompted for any address completion while composing the e-mail. On Thunderbird and my web gmail there are many e-mail ids in the inbox.

How do I make TB so that it prompts me with these e-mail ids which are in Inbox when I compose mail?

Any help will be apprecated. Thank you, Deepak

Hello everybody I'm using Thunderbird version 115.10.1 (64-Bit) German. This question appeared some years ago. Now I'm still confronted with the same question. When I reply to messages or I'm up to forward a message, my signature is not inserted. I used TB for a very long time and I used this feature in the past extensively. I think, this must be an issue to TB .

Hi,

I'm getting low disk space available messages on my Windows 10 Pro PC.

Wiztree (see attached image) is showing 128gb in my imap.gmail.com folder.

Some time ago I started to get fairly regular popups about compacting my folders, which seemed to take an eternity without seeming to achieve too much, and I noticed that every time the TB application was shut down and restarted, the Inbox would show mails starting from 9/5/2022 every time (see attachment) and then gradually start to slowly load all more recent mails. In the lower left of application, is the message "Downloading message xxx of xx,xxx in Inbox" and it slowly counts away.

Around this time I had ine excess of 40,000 messages (many with attachments) and I began deleting all the larger attachment emails, and slowly started to cull older emails to where I now have 14,000.

The disk useage appears to have worsened over the past few months.

I'm thinking I have some sort of corruption in the database??

Please advise as to best way forward.

Thanks in anticipation, Peter

For some years now I have been unable to delete some messages which, when deleted, keep reappearing multiple times in the Trash folder and in the original folders. This is extremely frustrating of course. Hoping you might be able to help. Regards Adrian

I click on the 'get messages' and it says it is downloading 4 messages (for instance) but then only 2 of them are there. Not in the inbox, or spam or trash, just not there. I can often see the subject of a message but there is no message like that. This has only been happening for about a week or two now.

1. Thunderbird was not my default mail client in Windows. When I tried to select it as default it did not appear in Windows' list of applications.

2. I tried to find the my profile and it showed where it was - but that directory did not exist. I finally was able to make a new profile and the directory showed up - but then the default-esr profile disappeared and now I can't find it and neither can Thunderbird. Is there a way to find where it went? I don't believe I delete it, it just went away. This is the message I get:

Your Thunderbird profile cannot be loaded. It may be missing or inaccessible

Hello!

I have changed my password of my Google account.

Now I cant create an account at Tunderbird anymore. It has worked before I have changed the password in my Google account!

What is the problem?

Thank you!

Best regards Uwe

Dear Customer Support

I am writing to ask about Thunderbird.

Creation of "global-messages-db.sqlite" is not completed After reinstalling it, it doesn't seem to be created properly. Before the reinstallation, it was a 3GB file. The file is created up to about 10MB, but it doesn't progress any further than that. Is there a way to solve this problem?

Thank you, Akira

Right now Thunderbird is taking all my deleted Comcast email and undeleting it. It's doing it for every folder and going back to 2008. This happened about a year ago o a gmail account. I hope it doesn't hop over to gmail when it's done with Comcast. This is TERRIBLE! Did a setting change with the last update? What can I do other than manually go through thousands of emails and re-delete?

I do not have a junk folder in my left pane and have not created one in account settings. I have it enabled but fearing missing something important, I just delete them when flagged.

I have never heard from anyone telling me that their e-mails are not getting through.

The one thing I do notice is that when I create new accounts on web sites, I often do not get the confirmation e-mails.