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Can't create recovery key. new password not accepted. what do I do?

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C Caffrey
C Caffrey

I somehow have two mozilla account. Or one with two emails. Can't even tell which is the case.

When I look at accounts.firefox, I see a gmail one as primary and a sonic one as secondary.

I also use a password manager which I can't access from pages accepting changes, so I keep having to create stupid passwords that aren't really secure. but I save them.

When I try to create a recovery key using my primry email, the password I created is not accepted.

So completely frozen. Would like to set up a ticket and get help as I have previously via email but I don't know how I managed to do that either. Don't know what to do. Can someone direct me to a live human way to get help?

I somehow have two mozilla account. Or one with two emails. Can't even tell which is the case. When I look at accounts.firefox, I see a gmail one as primary and a sonic one as secondary. I also use a password manager which I can't access from pages accepting changes, so I keep having to create stupid passwords that aren't really secure. but I save them. When I try to create a recovery key using my primry email, the password I created is not accepted. So completely frozen. Would like to set up a ticket and get help as I have previously via email but I don't know how I managed to do that either. Don't know what to do. Can someone direct me to a live human way to get help?

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Denys
Denys
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Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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