Please tell us:

• Which AV software you are using on Windows 10?
• At help > Troubleshooting Information > about:profiles, how many profiles are show and what are their names? (for example default, default-release, etc)
• Does this only happen when Thunderbird updates?
• I don't understand your question about version being hidden - please elaborate.

Application Basics

   Name: Thunderbird
   Version: 140.9.0esr
   Build ID: 20260320073352
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:140.0) Gecko/20100101 Thunderbird/140.9.0
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 4
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 7.9 GB
   Disk Space Available: 278 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, 3, OAuth2
     OUTGOING: , smtp.gmail.com:465, 3, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3

   account3:
     INCOMING: account3, , (imap) outlook.office365.com:993, 3, OAuth2
     OUTGOING: , smtp-mail.outlook.com:587, 2, OAuth2, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.140.9.0esr.botan
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

     Home

       Name
       Value

       Name:
       Type: storage
       Disabled: true
       Username:
       URI:
       Refresh Interval:
       Read-only:
       Suppress Alarms:
       Cache Enabled:
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     james olenick

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval: 30
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Holidays in United States

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval: 30
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     Extension: 1
     GPU: 1
     RDD: 1
     Isolated Web Content: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     Location
     ID

       Amazon.com
       extension
       1.1
       true
       app-builtin
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       app-builtin
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       app-builtin
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       app-builtin
       google@search.mozilla.org

       Provider for Google Calendar
       extension
       128.5.11
       true
       app-profile
       {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

       Wikipedia (en)
       extension
       1.0
       true
       app-builtin
       wikipedia@search.mozilla.org

       System theme — auto
       theme
       1.4.1
       true
       app-builtin
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       app-builtin
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled

I am sending 2 replies due to not understanding your profile question when it is not listed under menu you suggested I use VSL for video, and MS for audio It has only happened with this last 2 updates and I lost access to a work webmail due to lost password, which I still have not been able to recover. When a required information is asked for and it is hidden 4 menus deep, an accurate path would be appreciated. Much like your request for "profile" information, that is why you got that in a previous email.

How about a tutorial or just a button that would back up all our information?

How about a tutorial or just a button that would back up all our information?

It always good to back up your information. Easily searched for - begin in Thunderbird > Help > Get Help > type in "backup" > select "Help articles only".

When a required information is asked for and it is hidden 4 menus deep, an accurate path would be appreciated. Much like your request for "profile" information, that is why you got that in a previous email.

I don't get to determine the depth.

You have two choices:

1. Begin in Thunderbird > Help > Troubleshooting Information > find about:profiles (you can use ctrl+F to search for it) > click about:profiles. How many profiles are show and what are their names? (for example default, default-release, etc)

2. Begin in Thunderbird > Help > Troubleshooting Information > find "Profile Folder" (you can use ctrl+F to search for it) > click "Show..." > move up one directory to "Profiles" > screen shot the Profiles directory. For example this is what I see on my Mac ...