it may help to post error messages and a screenshot of your incoming server settings pane. thank you.

It does not post error messages - it just won't connect and keeps asking for my password. I have changed the password several times thinking tht would help. Thank you for your help.

Can you access email online? Please post a screenshot of the incoming server settings pane. Is this a new setup?

Do not to access my Tbird email online...

Please clarify. Can you read your email from your online account, the email provider's website?

I guess I don't know how to do that.

That's ok. Just post the exact information from each of the fields there. - server name - port number - user name - connection security - authentication method

Thank you

That info isn't shown for me, Keeps asking for password and will not accept any new p/w. Keep getting msg - login to server failed.

Server = pop mail server Port 993 SSL/TLS ID: jacquieme@comcast.net Thank you.

Didn't I hear about some major change with Comcast email something about them migrating all of their email to Yahoo and there being some form of procedure you had to follow to get you mail migrated or downloaded so you did not loose it.

Google search reveals this to the Comcasts position https://www.xfinity.com/support/articles/yahoo-email-migration-overview

As you have already stated you do not know how to log into your providers web mail service to accept the prompt they talk about I suggest you ring them and get their assistance in your migration process. Until that is complete I would guess there is nothing anyone but concast can do for you.

Thanks! I now have to log in comcast from the web to get emails on that account.

Something it just wrong with my log in account on Tbird