Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

I am not able to send nor receive Outlook emails. SOLVED: ISP certificate problem

  • 2 svar
  • 0 har dette problem
  • 27 visninger
  • Seneste svar af Wayne Mery

more options

Please help me! I have expanded on the information which I sent few days ago.

1. Problem which needs to be solved: Starting on Saturday (Oct 18th) morning I have not been able to send or receive emails on Thunderbird. (I turn down my entire network for the night. On Friday evening, before I turned it down, I was still using Thunderbird without any problems. On Saturday morning, after turning the network up, Thunderbird did not work.)

I have two computers: a laptop and a desktop. On both of them I use Thunderbird for most of my emails. They have Windows 10 operating system. Thunderbird stopped working on both computers and at the same time.

2. MS Outlook still works On the desktop I also have MS Outlook. I am able to send and receive emails on the desktop on MS Outlook. There was no break in this software package working.

3. What happened in my email correspondence prior to this problem For about one week prior to Thunderbird’s stopping to work I received numerous emails – which appeared to be sent from my email address xxx@rushmore.com. These emails were pretending to be sent from various companies, including some warnings about my email which needs to be reconfigured or something like this. I deleted all these emails immediately without clicking on any links they would send. Unfortunately, my email provider (BluePeak company) did not catch these emails; they should had been sent to the SPAM folder on their server.

I suspect that maybe some of these emails, or one of these emails, created this problem. A virus?

I have done a full virus scan and it found no problem.

4. Error messages on the desktop when I try to send a test email:

See attachment number 1 for a screenshot.

When I click on [Cancel] I get this message:

See attachment number 2 for a screenshot.

Sometimes instead of these two error messages, I receive a completely different message: see attachment number 3.

5. Error messages on the laptop when I try to send a test email:

On my laptop the error messages are the same, except the number in the [Location] section is different. 587 on the laptop, 465 on the desktop.

6. My current SMTP server settings: Server name: mail.rushmore.com Port: 465 (Default: 465) Connection security: SSL/TLS Authentication method: Normal password User Name: halina@rushmore.com

Could one of you help me, please? I am completely “frozen” with being able to work on some of my projects; one important is organizing a big event and all my communication (high number of emails by now) are on Thunderbird.

Thank you!

Halina H.

Please help me! I have expanded on the information which I sent few days ago. 1. Problem which needs to be solved: Starting on Saturday (Oct 18th) morning I have not been able to send or receive emails on Thunderbird. (I turn down my entire network for the night. On Friday evening, before I turned it down, I was still using Thunderbird without any problems. On Saturday morning, after turning the network up, Thunderbird did not work.) I have two computers: a laptop and a desktop. On both of them I use Thunderbird for most of my emails. They have Windows 10 operating system. Thunderbird stopped working on both computers and at the same time. 2. MS Outlook still works On the desktop I also have MS Outlook. I am able to send and receive emails on the desktop on MS Outlook. There was no break in this software package working. 3. What happened in my email correspondence prior to this problem For about one week prior to Thunderbird’s stopping to work I received numerous emails – which appeared to be sent from my email address xxx@rushmore.com. These emails were pretending to be sent from various companies, including some warnings about my email which needs to be reconfigured or something like this. I deleted all these emails immediately without clicking on any links they would send. Unfortunately, my email provider (BluePeak company) did not catch these emails; they should had been sent to the SPAM folder on their server. I suspect that maybe some of these emails, or one of these emails, created this problem. A virus? I have done a full virus scan and it found no problem. 4. Error messages on the desktop when I try to send a test email: See attachment number 1 for a screenshot. When I click on [Cancel] I get this message: See attachment number 2 for a screenshot. Sometimes instead of these two error messages, I receive a completely different message: see attachment number 3. 5. Error messages on the laptop when I try to send a test email: On my laptop the error messages are the same, except the number in the [Location] section is different. 587 on the laptop, 465 on the desktop. 6. My current SMTP server settings: Server name: mail.rushmore.com Port: 465 (Default: 465) Connection security: SSL/TLS Authentication method: Normal password User Name: halina@rushmore.com Could one of you help me, please? I am completely “frozen” with being able to work on some of my projects; one important is organizing a big event and all my communication (high number of emails by now) are on Thunderbird. Thank you! Halina H.
Vedhæftede skærmbilleder

Ændret af Wayne Mery den

Valgt løsning

An update: I just spoke with my internet provider (BluePeak) and the technician admitted that they have certification problems and emails do not work. He said that they are working on obtaining all these certificates and it is a lengthy process.

FYI: I spoke with another technician few days ago and he claimed it was a problem on my end. Since Outlook has been working on my computer, it made sense for me.

Thank you everybody who even read my detailed explanation.

With kind regards, Halina H.

Læs dette svar i sammenhæng 👍 0

Alle svar (2)

more options

Valgt løsning

An update: I just spoke with my internet provider (BluePeak) and the technician admitted that they have certification problems and emails do not work. He said that they are working on obtaining all these certificates and it is a lengthy process.

FYI: I spoke with another technician few days ago and he claimed it was a problem on my end. Since Outlook has been working on my computer, it made sense for me.

Thank you everybody who even read my detailed explanation.

With kind regards, Halina H.

more options

Thank you for posting your solution, and marking it solved.

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.