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Cannot Recall Master Password

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It has been some time since I've used my Mozilla browser and cannot recall what I would have set my master password as. I have tried every password I would have used to no avail. I tried the account recovery with my gmail.com email, but the error message that I keep reaching says that I need the account I would've signed up with? If I enter a completely not related email, I get the proper message that there is no account associated. Being how long it has been, it's not a serious issue to even have access to old credentials, I definitely just want to access my account.

Thank you!

It has been some time since I've used my Mozilla browser and cannot recall what I would have set my master password as. I have tried every password I would have used to no avail. I tried the account recovery with my gmail.com email, but the error message that I keep reaching says that I need the account I would've signed up with? If I enter a completely not related email, I get the proper message that there is no account associated. Being how long it has been, it's not a serious issue to even have access to old credentials, I definitely just want to access my account. Thank you!

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Hi

If you have forgotten your Primary Password for Firefox, this support article should help:

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

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Hi

If you have forgotten your Primary Password for Firefox, this support article should help:

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

Thank you for your quick reply and your helpful assistance! I appreciate you :)