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Firefox doesn't recognise my primary e-mail address for Firefox Account sign in, with message "Primary account e-mail required for sign in"

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  • Seneste svar af jonzn4SUSE

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I use Firefox sync between multiple devices, including a desktop and a laptop on Ubuntu Linux. This is done through a Firefox account. Both Ubuntu devices mentioned run Firefox 108.0 for Ubuntu 20.04 LTS.

I'm signed in on this Firefox account on my laptop (from which I'm writing this message). I recently (some months ago) changed my primary e-mail, since I may lose access to the older e-mail account soon. Now, suddenly, on my Ubuntu Desktop I received a message that I need to sign in to sync. When I click on "sign in", it takes me to tab that lists my primary e-mail address and asks for my password. I enter the password that I know is correct (it is listed under my saved logins on this Ubuntu laptop and the e-mail listed is the primary e-mail address with which I am signed in on my laptop, writing this message; it is also listed on my Firefox account details as my primary e-mail address). I then get a red message on tab stating "Primary account e-mail required for sign in", despite the fact that it is with my primary e-mail that I am attempting to sign in! I've tried it multiple times, to no avail.

At least two other users have posted about related concerns this year: (see https://support.mozilla.org/en-US/questions/1368875 and https://support.mozilla.org/en-US/questions/1395902). However, nothing has been done to resolve this issue. I have followed all instructions provided for changing my primary e-mail address. This is definitely a fault on Mozilla's side and not mine. Please resolve this urgently, users risk losing vast amounts of data, through no fault of their own, if you fail to do so.

I use Firefox sync between multiple devices, including a desktop and a laptop on Ubuntu Linux. This is done through a Firefox account. Both Ubuntu devices mentioned run Firefox 108.0 for Ubuntu 20.04 LTS. I'm signed in on this Firefox account on my laptop (from which I'm writing this message). I recently (some months ago) changed my primary e-mail, since I may lose access to the older e-mail account soon. Now, suddenly, on my Ubuntu Desktop I received a message that I need to sign in to sync. When I click on "sign in", it takes me to tab that lists my primary e-mail address and asks for my password. I enter the password that I know is correct (it is listed under my saved logins on this Ubuntu laptop and the e-mail listed is the primary e-mail address with which I am signed in on my laptop, writing this message; it is also listed on my Firefox account details as my primary e-mail address). I then get a red message on tab stating "Primary account e-mail required for sign in", despite the fact that it is with my primary e-mail that I am attempting to sign in! I've tried it multiple times, to no avail. At least two other users have posted about related concerns this year: (see https://support.mozilla.org/en-US/questions/1368875 and https://support.mozilla.org/en-US/questions/1395902). However, nothing has been done to resolve this issue. I have followed all instructions provided for changing my primary e-mail address. This is definitely a fault on Mozilla's side and not mine. '''Please resolve this urgently''', users risk losing vast amounts of data, through no fault of their own, if you fail to do so.

Ændret af stefaan1 den

Alle svar (3)

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What you first need to do is unsync all the logins first to confirm the Primary login is correct. If the reset password email isn't working or you don't have access to that email to verify the sign-in or updating of password then there nothing more anyone can do since firefox forum doesn't help with lost login help.

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  • The primary e-mail address is correct. I can see it in my profile settings on the other devices linked to the account. It is also the address I used to login into Mozilla Support to post this reply and the original message (as previously clearly indicated).
  • I do have access to my primary e-mail and for the time being the old one as well.
  • I don't see why I should reset my password if the current password worked correctly to sign in to a different device (I'm writing this from a new Windows Firefox sign in to the same account for which I am experiencing problems only on my home Ubuntu desktop after I was mysteriously signed out on that machine). It is only the device Firefox inexplicably logged me out of that I can't log back into.
  • The problem is not resolved by updating to Firefox 109.0.1.

Ændret af stefaan1 den

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Okay... On the Ubuntu machine... Download, unzip, and run firefox-bin from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Ændret af jonzn4SUSE den