Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Video not working for certain sites

  • 2 svar
  • 1 har dette problem
  • 2 visninger
  • Seneste svar af lolarayyy

lolarayyy
lolarayyy
more options

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine.

I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

I recently got a new computer, and in trying to get all my old accounts and what not synced up, I noticed that Twitter videos weren't playing for me and giving me a generic "The video could not be played", which was odd and annoying, but not the end of the world. I then went over to Twitch and got the "Your browser encountered an error while decoding the video. (Error #3000)". Meanwhile, Youtube works perfectly fine. I tried clearing cache/cookies, tried on incognito mode in case it was an issue with one of my extensions, all to no avail - when I swapped over to Edge just to check if it was a computer issue versus a Firefox issue, both sites functioned in Edge just fine. Is there anything else I can try troubleshooting in Firefox to see what's causing this short of trying to uninstall/reinstall again?

Valgt løsning

If your version of Windows does not bundle media components -- this is more of an issue in Europe than in North America -- you probably need to install a media feature pack. This article has more info:

Fix video and audio problems on Firefox for Windows N editions.

If that isn't the issue, I have a copy of YouTube's old feature support test page on my website. Normally these will all say either supported or probably. Does your Firefox list any unsupported items:

https://www.jeffersonscher.com/sumo/html5-video.html

Læs dette svar i sammenhæng 👍 2

Alle svar (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Valgt løsning

If your version of Windows does not bundle media components -- this is more of an issue in Europe than in North America -- you probably need to install a media feature pack. This article has more info:

Fix video and audio problems on Firefox for Windows N editions.

If that isn't the issue, I have a copy of YouTube's old feature support test page on my website. Normally these will all say either supported or probably. Does your Firefox list any unsupported items:

https://www.jeffersonscher.com/sumo/html5-video.html

lolarayyy
lolarayyy Spørgsmålsstiller
more options

Ahh, that was it - thank you!