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Bad Request Your browser sent a request that this server could not understand

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mackiewizard mackiewizard Making moves

‎10-08-2022 07:40 AM

I have been having an issue for a week or more and no updates from the browser seems to fix that. The error reads: Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. This is occuring with a request to RBC banking. The same appears to be true but witrh different language for a request with Desjardins Insurance portal.The second link printed in red is the result after I cleared all cookies from Desjardins site. I can access many other pages within the two sites. RBC I am logged in (In black). Desjardins I am not yet as a user when these errors come up

mackiewizard mackiewizard Making moves ‎10-08-2022 07:40 AM I have been having an issue for a week or more and no updates from the browser seems to fix that. The error reads: Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. This is occuring with a request to RBC banking. The same appears to be true but witrh different language for a request with Desjardins Insurance portal.The second link printed in red is the result after I cleared all cookies from Desjardins site. I can access many other pages within the two sites. RBC I am logged in (In black). Desjardins I am not yet as a user when these errors come up
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Did you try to clear the cookies for this website and possibly the cache as that is usually sufficient to fix this issue ?

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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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The URl is this.: https://www.desjardinslifeinsurance.com/en/# Once on Welcome page, you want to go to Log ON ---individuals--Group Insurance---(hyperlink to click on) See most recent screenshot depicting. The red colloured print errors comes to me at that point.

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Did you try to clear the cookies for this website and possibly the cache as that is usually sufficient to fix this issue ?

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I had tried with just deleting cookies at first. Now did both cleared cookies and cleared cache and it now works. Thanks for this tip. Now I will go look to see if I will get the smae success with a different URL that was giving me similar problems. Once again. Thank you.

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If clearing cookies doesn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).