Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot access website

  • 7 svar
  • 0 har dette problem
  • 11 visninger
  • Seneste svar af jonzn4SUSE

more options

Cannot open iherb.com website - involve.asia is blocking. What is going on here? I wouldn't think it was a Firefox issue but I do not have this problem with other browsers.

Cannot open iherb.com website - involve.asia is blocking. What is going on here? I wouldn't think it was a Firefox issue but I do not have this problem with other browsers.
Vedhæftede skærmbilleder

Valgt løsning

Alle svar (8)

more options

Look that the url in the address bar. iherb.com works for me. see screenshot


Edition Windows 11 Pro Insider Preview Version 22H2 Installed on ‎14-‎Jul-‎22 OS build 25158.1000 Experience Windows Feature Experience Pack 1000.25158.1000.0

Ændret af jonzn4SUSE den

more options

You would need to provide the steps to replicate your issue, but just going to iherb.com works.

more options

I'm sorry, I should have been more specific. When I go to iherb.com the homepage displays. But I get that screen when I try to search or find a product. Thank you.

more options

I was able to search for maca. see screenshot

website - involve.asia What add-ons are you running? Not sure how that involve asia is envolved... What did you search for on the site?

Ændret af jonzn4SUSE den

more options

Valgt løsning

I would clear the browser cache and try Firefox in Safe Mode. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

more options

This is what I see from the link in your screenshot Looks like you are trying to generate Affiliate links and there is no browser issue. Correct me if I'm wrong.

https://help.involve.asia/hc/en-us/articles/360040882431-How-to-use-Deeplink-Generator

Ændret af jonzn4SUSE den

more options

I typed "magnesium" in the search bar and hit enter and it went to that link. I tried clicking on a link on the homepage and it went to that link. I does appear that iHerb is is now an affiliate of involve.asia, but again this only happens in Firefox. The iHerb site works as expected on Chrome and Edge. Obviously I can use the other browsers to conduct business at iHerb, but I find it troubling that I have this issue with Firefox, which is my preferred browser.

Update: I didn't think that an extension was the problem because I have added any in ages. But...it works fine in Safe Mode. So the issue is with an extension. I should have thought to run in Safe Mode before asking for support. Thank you for helping!

Ændret af greenter den