Thanks Fred ... will do !

2 more crashes to report:

bp-ca96f696-395d-425d-a1cb-a54aa0201229 2020-12-29, 9:15 a.m. bp-1c07bd6a-0771-4f19-8404-32bee0201229 2020-12-29, 9:15 a.m.

Also when I restarted the laptop after the crashes, HP had to scan and fix the drive ?

Thanks, Rick

Hi Fred, Lots of crashes lately ... here they are: bp-78568ba6-232c-4192-b05d-0f9a30210117 2021-01-17, 10:20 a.m. bp-67e86661-add4-4ce9-8db8-8aa200210117 2021-01-17, 10:20 a.m. bp-50046f25-3ad5-46a4-b036-cbe840210117 2021-01-17, 10:20 a.m. bp-94e5d034-d688-4586-8d42-f5a350210117 2021-01-17, 10:20 a.m. bp-8d62c3d6-d408-4ad1-b473-bcc060210106 2021-01-06, 7:37 a.m. bp-fb9aeb86-470e-4547-8d0c-692c30210106 2021-01-06, 7:37 a.m. bp-25fc70a6-5811-47ed-bca2-645a50210106 2021-01-06, 7:37 a.m. bp-35e4f94e-2f50-43ce-94d1-63e530210106 2021-01-06, 7:37 a.m. bp-7767895f-f841-4fba-a908-4f7200210106 2021-01-06, 7:37 a.m.

Also this morning I got another error msg in a error box:

GfxDownloadWrapper.exe-Application Error Unknown Software Exception

Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.

bp-78568ba6-232c-4192-b05d-0f9a30210117 bp-67e86661-add4-4ce9-8db8-8aa200210117 bp-50046f25-3ad5-46a4-b036-cbe840210117

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 90

IPSEng64.dll = Symantec Intrusion Detection

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

Hi Fred, I have run memtest twice before with no errors showing up. Also I let Windows determine the page file size.

Anything else you can think of ?

Thanks, Rick

And the other links?

Hi Fred, I did review the other links re being slow, hanging, taking too much CPU etc and none really apply to this problem. I am not running Flash , I am running UBlock and Norton SafeWeb as only 2 extensions.

Rick

I called for more help.

Hi Fred, The latest crash:

bp-7beab199-cbb1-4b08-a1e4-88afe0210122 2021-01-21, 6:33 p.m.

Rick

Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05) Buildhub data OS Unknown OS Version

bp-7beab199-cbb1-4b08-a1e4-88afe0210122 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason None

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Be sure to post any new crash reports. And identify if it was in safe mode (browser or computer).

Hi Fred, I can do what you mentioned about first start Firefox in Safe mode but the trouble is the crashes are unpredictable and don't just happen when I startup Firefox. I may have to run FF in safe mode for several days/weeks before it crashes again ? Ditto for running Windows in Safe Mode.

Does that make sense ?

Rick

That would make it harder to solve.

Hi Fred, Here are the latest crash reports:

bp-7f2725ed-e784-4428-84fb-7d4390210127 2021-01-26, 10:04 p.m. bp-70e03f8a-9432-4edf-8b33-008780210127 2021-01-26, 10:04 p.m.

Also the crash popped up a error box with "Minidump-analyzer.exe" on it with the the Exception Breakout ?

I wasn't running in safe mode.

Rick

Wed, 27 Jan 2021 06:00:46 GMT bp-7f2725ed-e784-4428-84fb-7d4390210127 Signature: OOM | small

Uptime 0 seconds

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

IPSEng64.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++++++++ Wed, 27 Jan 2021 06:00:46 GMT bp-70e03f8a-9432-4edf-8b33-008780210127 Signature: mozalloc_abort | xul.dll | arena_t::MallocSmall

Uptime 1 seconds

Crash Reason EXCEPTION_BREAKPOINT

xul.dll = Firefox

IPSEng64.dll = Symantec Intrusion Detection

Make sure all software is up to date.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 85.0, first offered to Release channel users on January 26, 2021

I just updated Firefox to latest 85.0 now. It is on auto-update anyway.

Rick

And . . .

Hi Fred, As I mentioned earlier ... these crashes happen at any time ... not just when Firefox starts up.

Therefore updating to latest version doesn't prove anything unless Firefox doesn't crash anymore. It seems like Firefox crashes anywhere from a few days apart to possibly 2-3 weeks max.

FWIW whenever it crashes now ... I always reboot the computer. It seems if I don't the crashes come more often after it has crashed once ??

Rick