Seneste svar på Constant tab crashes and now quite often Firefox itself completely crashes ?https://support.mozilla.org/da/questions/13115512021-03-16T01:43:58-07:00Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.
https://support.mo2021-03-16T01:43:58-07:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1399034<p>Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.
</p><p><a href="https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down" rel="nofollow">https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down</a>
</p><p><br>
MemTest LAST UPDATED&nbsp;: 12/04/2020
Could you please run a tool from <a href="http://memtest.org/" rel="nofollow">http://memtest.org/</a>
in order to check the integrity of your RAM?
</p><p>You will need a thumb or disk drive to install it on.
</p><p><br>
Do you let Windows handle the page file or did you set a fixed size&nbsp;?
Control Panel -&gt; System -&gt; Advanced -&gt; Performance -&gt; Settings
</p><p>If you use a fixed size for the page file then try the former and let Windows handle the page file.
<a href="https://docs.microsoft.com/en-us/windows/client-management/determine-appropriate-page-file-size#:~:text=Support%20for%20system%20crash%20dumps%20%20%20,on%20kernel%20virtual%20memory%20usage.%20%20...%20" rel="nofollow">How to determine the appropriate page file size for 64-bit versions of Windows</a> {web link}
</p>Sorry, current forum security sometimes delays the posting of messages.
And in turn, we are not noti2021-03-16T01:43:01-07:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1399032<p>Sorry, current forum security sometimes delays the posting of messages.
And in turn, we are not notified of those posts.
</p><p>bp-3715843b-fdd1-41d3-9236-df5340210316
bp-6e6aba63-7e52-4641-82c9-d50980210308
</p><p>Signature: OOM | small
</p><p>Product Firefox
Release Channel release
Version 86.0.1
Build ID 20210310152336 (2021-03-10) Buildhub data
OS Unknown
OS Version
</p><p>Startup Crash
</p><p>False
</p><p>MOZ_CRASH Reason (Sanitized)&nbsp;: MOZ_CRASH()
</p><p>Crash Reason None
Crash Address None
</p><p>System Memory Use Percentage 75
</p><p>Note: no Modules listed
</p>Hi Fred,
The last month of crash reports:
bp-3715843b-fdd1-41d3-9236-df5340210316 2021-03-15, 9:59 2021-03-15T15:08:59-07:00rickjemeryhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1398948<p>Hi Fred,
The last month of crash reports:
bp-3715843b-fdd1-41d3-9236-df5340210316 2021-03-15, 9:59 p.m.
View
bp-6e6aba63-7e52-4641-82c9-d50980210308 2021-03-08, 12:41 p.m.
View
bp-f45da620-a920-4c06-9566-f5bf20210305 2021-03-05, 12:34 p.m.
View
bp-f0e67343-fe14-474c-8f46-bd24d0210305 2021-03-05, 12:34 p.m.
View
bp-6183ec50-73b1-4171-bffa-d27270210301 2021-03-01, 1:00 p.m.
View
bp-76f5f4dc-9066-4767-860b-7153d0210226 2021-02-26, 11:30 a.m.
View
bp-4c93789a-c4be-46a6-9e54-71c810210226 2021-02-26, 11:30 a.m.
View
bp-c13e7ed7-277b-498b-adc8-b5c140210226 2021-02-26, 11:30 a.m.
View
bp-c9a6b766-7e32-46ee-a271-49a380210221 2021-02-20, 5:34 p.m.
View
</p><p>Let me know if you see anything that makes sense of this constant crashing of FireFox
</p>Use these links to create a new profile.
Use this new profile as is. Is the problem still t2021-01-31T12:47:15-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1388691<p>Use these links to create a new profile&#46;
Use this new profile <strong>as is&#46; </strong> Is the problem still there?
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
</p><p>http://kb&#46;mozillazine&#46;org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/back-and-restore-information-firefox-profiles
</p><p><br>
Type <strong>about:profiles</strong>&lt;enter&gt; in the address bar&#46;
</p>I see. Sometimes the browser thinks the report is not important.
About Throttling
You're seeing this2021-01-31T12:45:59-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1388690<p>I see. Sometimes the browser thinks the report is not important.
</p><p>About Throttling
</p><p>You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling.
</p><p>Bug 1662317 About Throttling
</p><p>Actual results:
</p><p>I tried to manually send the report, and the system gave me
the message: About Throttling
</p><p>Expected results:
</p><p>If Mozilla does not need the report, I, the user, still want to know what happened.
How else can I fix or understand what went wrong?
</p>Hi Fred,
Maybe you misunderstood my last post .... I HAVE TRIED to submit the above 3 crash reports 2021-01-31T08:01:17-08:00rickjemeryhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1388651<p>Hi Fred,
Maybe you misunderstood my last post .... I HAVE TRIED to submit the above 3 crash reports (as they do not have BP- in front of them) but when I try to SUBMIT them it says FAILED&nbsp;!
</p><p>I have attached a picture of the FAILED crash reports from about:crashes
</p><p>Rick
</p>FredMcD said
Note: If any reports do not have BP- in front of
the numbers/letters, click it to subm2021-01-31T07:07:30-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1388642<em><p>FredMcD <a href="#answer-1388594" rel="nofollow">said</a></p></em>
<blockquote><strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them&#46;
</blockquote>Thanks Fred but that is how I have been doing all of my earlier crash reports. Currently there 3 cr2021-01-31T03:54:23-08:00rickjemeryhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1388601<p>Thanks Fred but that is how I have been doing all of my earlier crash reports. Currently there 3 crashes:
</p><p>Unsubmitted Crash Reports
</p><p>Report ID Date Crashed
feb6aa60-055c-46b0-855b-a48908797648 2021-01-31, 7:29 a.m.
6b90e755-bf33-4bb2-bccd-85ed8540cbe4 2020-12-17, 12:11 p.m.
9b76568a-c5ad-4ebe-a347-2f2ec9721acf 2020-11-24, 6:27 a.m.
</p><p>All of the above crash reports will not submit as when I say Submit All or do them individually they come back with Failed.
</p><p>Rick
</p>In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in fr2021-01-31T03:23:39-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1388594<p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;&#46;
<strong>Note: </strong> If any reports do not have <strong>BP-</strong> in front of
the numbers/letters, click it to submit them&#46;
</p><p><strong>The crash report is several pages of data&#46; We </strong>
<strong>need the report numbers to see the whole report&#46; </strong>
</p><p>Using your mouse, <strong>mark</strong> the <strong>most recent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and copy them&#46;
Now go to the reply box and paste them in&#46;
</p><p>Please, <strong>Do not post a screenshot&nbsp;! ! </strong>
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-11-17-07-48-17-89e968.png" alt="aboutcrashesFx57" width="500">
</dt></dl>
<p>For more help on crash reports, see;
https://support&#46;mozilla&#46;org/en-US/kb/firefox-crashes-asking-support
</p>Hi Fred,
It crashed again this morning as FF was shut down when I started my computer up this mornin2021-01-31T01:31:51-08:00rickjemeryhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1388571<p>Hi Fred,
It crashed again this morning as FF was shut down when I started my computer up this morning. Unfortunately the crash data says "Failed" when I try to download it&nbsp;? That happens quite often so the crash reports I send you are only the ones that download&nbsp;?
</p><p>Frustrating ... wonder if Chrome or Edge would be a fix&nbsp;?
</p><p>Rick
</p>Keep us posted.
2021-01-27T12:30:40-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1387573<p>Keep us posted.
</p>Hi Fred,
Ran the System File Check and it found some corrupted files and it fixed them.
Maybe that w2021-01-27T09:34:55-08:00rickjemeryhttps://support.mozilla.org/da/questions/1311551?page=3#answer-1387556<p>Hi Fred,
Ran the System File Check and it found some corrupted files and it fixed them.
</p><p>Maybe that was the problem&nbsp;?
</p><p><br>
</p>Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.m2021-01-27T06:48:48-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=2#answer-1387517<p>Perform a System File Check to fix corrupted system files
</p><p><strong>Win 7, 8, 10, Vista:</strong> https://support&#46;microsoft&#46;com/en-us/kb/929833
<strong>Win XP:</strong> https://www&#46;microsoft&#46;com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker&#46;mspx?mfr=true
</p><p>Wiki - Windows 10 System File Check
http://answers&#46;microsoft&#46;com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
</p>Hi Fred,
As I mentioned earlier ... these crashes happen at any time ... not just when Firefox start2021-01-27T04:19:29-08:00rickjemeryhttps://support.mozilla.org/da/questions/1311551?page=2#answer-1387475<p>Hi Fred,
As I mentioned earlier ... these crashes happen at any time ... not just when Firefox starts up.
</p><p>Therefore updating to latest version doesn't prove anything unless Firefox doesn't crash anymore. It seems like Firefox crashes anywhere from a few days apart to possibly 2-3 weeks max.
</p><p>FWIW whenever it crashes now ... I always reboot the computer. It seems if I don't the crashes come more often after it has crashed once&nbsp;??
</p><p>Rick
</p>And . . .
2021-01-27T03:55:28-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=2#answer-1387460<p>And . . .
</p>I just updated Firefox to latest 85.0 now. It is on auto-update anyway.
Rick
2021-01-27T00:48:09-08:00rickjemeryhttps://support.mozilla.org/da/questions/1311551?page=2#answer-1387413<p>I just updated Firefox to latest 85.0 now. It is on auto-update anyway.
</p><p>Rick
</p>Make sure all software is up to date.
https://support.mozilla.org/en-US/kb/update-firefox-la2021-01-26T17:12:48-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=2#answer-1387359<p>Make sure all software is up to date.
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/update-firefox-latest-version?cache=no
Did you update Firefox to the latest version?
</p><p>Version 85.0, first offered to Release channel users on January 26, 2021
</p>Wed, 27 Jan 2021 06:00:46 GMT
bp-7f2725ed-e784-4428-84fb-7d4390210127
Signature: OOM | small
Uptime 2021-01-26T17:11:51-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=2#answer-1387358<p>Wed, 27 Jan 2021 06:00:46 GMT
bp-7f2725ed-e784-4428-84fb-7d4390210127
Signature: OOM | small
</p><p>Uptime 0 seconds
</p><p>MOZ_CRASH Reason (Sanitized)&nbsp;: MOZ_CRASH()
</p><p>Crash Reason EXCEPTION_BREAKPOINT
</p><p>IPSEng64.dll = Symantec Intrusion Detection
++++++++++++++++++++++++++++++++++++++++++++++++
Wed, 27 Jan 2021 06:00:46 GMT
bp-70e03f8a-9432-4edf-8b33-008780210127
Signature: mozalloc_abort | xul.dll | arena_t::MallocSmall
</p><p>Uptime 1 seconds
</p><p>Crash Reason EXCEPTION_BREAKPOINT
</p><p>xul.dll = Firefox
</p><p>IPSEng64.dll = Symantec Intrusion Detection
</p>Hi Fred,
Here are the latest crash reports:
bp-7f2725ed-e784-4428-84fb-7d4390210127 2021-01-26, 10:2021-01-26T14:10:02-08:00rickjemeryhttps://support.mozilla.org/da/questions/1311551?page=2#answer-1387347<p>Hi Fred,
Here are the latest crash reports:
</p><p>bp-7f2725ed-e784-4428-84fb-7d4390210127 2021-01-26, 10:04 p.m.
bp-70e03f8a-9432-4edf-8b33-008780210127 2021-01-26, 10:04 p.m.
</p><p>Also the crash popped up a error box with "Minidump-analyzer.exe" on it with the the Exception Breakout&nbsp;?
</p><p>I wasn't running in safe mode.
</p><p>Rick
</p>That would make it harder to solve.
2021-01-22T02:05:14-08:00fredmcd-hotmailhttps://support.mozilla.org/da/questions/1311551?page=2#answer-1386182<p>That would make it harder to solve.
</p>