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Why does my Browser go blank and later crashes?

Skrevet

I have no idea why this is suddenly happening a lot lately, but I'll be using my Browser then suddenly everything goes blank and nothing appears on the screen except black & gray (see attached pic).

Sometimes it shuts down and then I have to restore it, other times it takes a minute and then everything works again. What's wrong? Flash player crash? A conflict?

All plugins are upto date.

Thanks!

I have no idea why this is suddenly happening a lot lately, but I'll be using my Browser then suddenly everything goes blank and nothing appears on the screen except black & gray (see attached pic). Sometimes it shuts down and then I have to restore it, other times it takes a minute and then everything works again. What's wrong? Flash player crash? A conflict? All plugins are upto date. Thanks!
Vedhæftede skærmbilleder

Yderligere systemdetaljer

Installerede plugins

  • Google Update
  • Hola VLC media player Web Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • Shockwave Flash 20.0 r0
  • 5.1.41105.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Program

  • Firefox 43.0.4
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support-URL: https://support.mozilla.org/1/firefox/43.0.4/WINNT/en-US/

Udvidelser

  • Adblock Plus 2.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Kaspersky Protection 4.6.2.23.1 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com)
  • Tab Mix Plus 0.4.2.0 ({dc572301-7619-498c-a57d-39143191b318})
  • Awesome screenshot: Capture and Annotate 2.4.11 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack) (Inactive)
  • DVDVideoSoft YouTube MP3 and Video Download 4.6.0.1126 ({B64D9B05-48E1-4CEB-BF58-E0643994E900}) (Inactive)
  • Hola Better Internet 1.11.80 (jid1-4P0kohSJxU1qGg@jetpack) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • New Tab Tools 57 (newtabtools@darktrojan.net) (Inactive)
  • Video Downloader professional 1.97.37.1-signed (ffext_basicvideoext@startpage24) (Inactive)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce 820M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x1140
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 10e91462
  • adapterSubsysID2: 11161462
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.18123
  • driverDate: 8-4-2015
  • driverDate2: 12-16-2015
  • driverVersion: 10.18.14.4264
  • driverVersion2: 10.18.13.6143
  • failures: [u'[GFX1-]: D3D11 layers just crashed; D3D11 will be disabled.']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Ændrede indstillinger

Diverse

  • User JS: Ja
  • Tilgængelighed: Nej
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FredMcD
  • Top 10 Contributor
4308 løsninger 60488 svar

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

Adobe still offers Flash 18.0.0.268 as its extended support release further down


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 18.0 r0 Shockwave Flash 20.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 20.0.0.267<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' should download the ‘’’active_x’’’ for “Internet Explorer,” '''and''' the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox). Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Adobe still offers Flash 18.0.0.268 as its extended support release further down ------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------ If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''