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When I open the Firefox>File Download box I can control my downward scrolling, then suddenly it will blast thru my files...How do I stop this from happening?

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  • Last reply by cor-el

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When I open the File Downlad box in Firefox (v28) and am asked to select a file to download...as I click to scroll down the File Download box things work well...then suddenly things scroll down (fast) to the bottom of the File Download by itself.

How do I stop this from happening?

Thanks

When I open the File Downlad box in Firefox (v28) and am asked to select a file to download...as I click to scroll down the File Download box things work well...then suddenly things scroll down (fast) to the bottom of the File Download by itself. How do I stop this from happening? Thanks

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.