Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Is it accurate that it costs $99/month for Mozilla Tech Support when needed?

  • 1 reply
  • 4 have this problem
  • 4 views
  • Last reply by John99

mysticmd
mysticmd
more options

A relative who has been using FoxFire for years had a major problem with losing his data; after doing all he could (restores, etc.) he called Mozilla Tech Support and they said: Sure, just give us your credit card; the charge is $99 for 30 days of tech support. Did he call the right number?

A relative who has been using FoxFire for years had a major problem with losing his data; after doing all he could (restores, etc.) he called Mozilla Tech Support and they said: Sure, just give us your credit card; the charge is $99 for 30 days of tech support. Did he call the right number?

Chosen solution

Sorry to say but your relative has been scammed.

We give support here. Mozilla does NOT give telephone support. If problems persist post on this forum for help.

I am sure there are countless places calling themselves Mozilla Tech Support, or something confusingly similar. Even more common are Microsoft/Windows scams. No doubt whowever it was does not have a traceable website.

Read this answer in context 👍 1

All Replies (1)

John99
John99
more options

Chosen Solution

Sorry to say but your relative has been scammed.

We give support here. Mozilla does NOT give telephone support. If problems persist post on this forum for help.

I am sure there are countless places calling themselves Mozilla Tech Support, or something confusingly similar. Even more common are Microsoft/Windows scams. No doubt whowever it was does not have a traceable website.

Modified by John99