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When I open Firefox and go the site I am using, firefox crashes when a screen I can't identify comes down from the top of the page.

skiwhale
skiwhale
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I am using Firefox on a MacBook Pro. As soon as I launch Firefox, it crashes when a drop down page, which I can not identify, come down. The normal task bar items are not visible in the top line, next to the Firefox name. This happpens both when I leave the application to load by itself and when I open the page I want to go to. I have installed Flash Playerll

I am using Firefox on a MacBook Pro. As soon as I launch Firefox, it crashes when a drop down page, which I can not identify, come down. The normal task bar items are not visible in the top line, next to the Firefox name. This happpens both when I leave the application to load by itself and when I open the page I want to go to. I have installed Flash Playerll

All Replies (2)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

iamjayakumars
iamjayakumars
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We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.