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You request that I upgrade to 4.01.(3) exe but I run the download and nothing happens

  • 2 replies
  • 6 have this problem
  • 13 views
  • Last reply by carolynecc

HenryHewett
HenryHewett
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You advise that I am not protected with current firefox and ask me to upgrade. I download update but nothing happens. No negative messages! Help

You advise that I am not protected with current firefox and ask me to upgrade. I download update but nothing happens. No negative messages! Help

All Replies (2)

Svetlana
Svetlana
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1) Download the installer at http://www.getfirefox.com

2) Open File Explorer at the folder it's in

3) Close Firefox (File -> Exit)

4) Check that no firefox.exe processes are running in task manager (ctrl+alt+del)

5) Run the installer

For more information, please see here: Installing Firefox

Please let us know whether this helps.

Modified by Svetlana

carolynecc
carolynecc
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i have the same problem, the update no matter how many times i download it keeps popping back up as if id never downloaded it..annoying...