I can't get back on the Internet after closing all webpages. I get these messages: Firefox can't locate [the webpage]; (2) Firefox is running but isn't responding. Close Firefox. I have to reboot my computer. Help.
I have cable broadband service. This has nothing to do with slow browser speed - I can let the computer sit for 15 minutes.
All Replies (3)
I looked at the "hangs" page. It says I I should be able to close Firefox from the task manager, but Firefox does not show up as running - I have to shut down my computer. That's what I'm trying to avoid.
You stop the running firefox.exe process on the "Processes" tab in Task Manager. Right-click "firefox.exe" in the Processes list and choose "End Process", then close the Task Manager window.
Sounds like it is hanging when you exit and later try to restart Firefox.
- How to stop the running Firefox process
- In Task Manager, does firefox.exe show in the Processes tab?
- See: http://kb.mozillazine.org/Kill_application
- What may cause Firefox to hang at exit
- You may need to try Firefox Safe Mode
- You may need to use Safe Mode to locate the problem: http://support.mozilla.com/en-US/kb/Safe+Mode
- Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes before starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
- If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling one at a time until the problem reappears. You MUST close and restart Firefox after EACH change via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
- See the following for more information
Other issues that need your attention
The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.
- Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
- Next Generation Java Plug-in 1.6.0_22 for Mozilla browsers
- No security issues corrected, but better stability per Oracle/Sun Java
- Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
- Note: plugin check page does not have information on all plugin versions
- Update Shockwave for Director
- NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
- Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
- When the download is complete, exit Firefox (File > Exit)
- locate and double-click in the installer you just downloaded, let the install complete.
- Restart Firefox and check your plugins again.
- Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
- Update the Java plugin to the latest version.
- Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
- Also see "Manual Update" in this article: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
- Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
- Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org
- Java Test: http://www.java.com/en/download/help/testvm.xml