Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Unable to access Firefox since update at end of September.

messinapl

I have Windows 11. If I open Firefox, I get "Welcome to Firefox." No matter what I do, every time I attempt to launch Firefox, I am back at "Welcome to Firefox."

I have Windows 11. If I open Firefox, I get "Welcome to Firefox." No matter what I do, every time I attempt to launch Firefox, I am back at "Welcome to Firefox."

All Replies (1)

This sounds like Firefox is not saving the profile/setup changes between launches. I’d check that Firefox isn’t running in a temporary/new profile and that the profile folder is writable.

You could also try creating a new Firefox profile and see whether it launches normally there.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.