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I am repeatedly losing my entire list of saved passwords and starting over and wish to prevent this happening again

Firefox Recover data
Paul replied 13 hours ago
Norman Tuttle
Norman Tuttle

I don't know how you can help. I would like to know how many other people are experiencing what I am, which is a repeated loss of all of my saved passwords. This has now occurred at least six or seven times over a several week span, on one computer (Business). Another computer (Home) I use is set to not auto update and that has not been effected. I believed I set the computer on which I am having difficulty to also not update, however the loss of passwords (all at once and entirely) keeps happening without effort or notice. This is driving me to contemplate changing the Browser I consistently use and have been satisfied with but if I can neither get help or otherwise find a solution there will be no alternative. The rebuilding of my saved password base is exhausting and frustrating and a complete waste of time and effort. I have written previously and asked for assistance and did get some lame try that went absolutely nowhere. I am admittedly not particularly computer savvy yet neither am I a novice. The communication via Mozzilla is not helpful as there are terms and phrases used that have no meaning for me so are near impossible to follow as result.

I don't know how you can help. I would like to know how many other people are experiencing what I am, which is a repeated loss of all of my saved passwords. This has now occurred at least six or seven times over a several week span, on one computer (Business). Another computer (Home) I use is set to not auto update and that has not been effected. I believed I set the computer on which I am having difficulty to also not update, however the loss of passwords (all at once and entirely) keeps happening without effort or notice. This is driving me to contemplate changing the Browser I consistently use and have been satisfied with but if I can neither get help or otherwise find a solution there will be no alternative. The rebuilding of my saved password base is exhausting and frustrating and a complete waste of time and effort. I have written previously and asked for assistance and did get some lame try that went absolutely nowhere. I am admittedly not particularly computer savvy yet neither am I a novice. The communication via Mozzilla is not helpful as there are terms and phrases used that have no meaning for me so are near impossible to follow as result.

All Replies (1)

Paul
Paul
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  • Top 10 Contributor

If Firefox starts up after an update without your bookmarks and other settings, check whether your data is available in a different profile:

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. The About Profiles page will open. This page should list at least one profile and could list many.

The profile that Firefox is currently using will show:
This is the profile in use and it cannot be deleted.

Please do not delete anything here; don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, click the Set as default profile button for that profile on the about:profiles page. Firefox will use it automatically at the next startup.

For more information see Recover user data missing after Firefox update or reinstall.

Note: If your bookmarks are not available in another Firefox profile, see Recover lost or missing Bookmarks for other solutions.

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