Stopped sending emails
I have been using Mozilla Thunderbird for decades and they have even contributed a small amount of money to Thunderbird periodically. Just within the last two or three days all of a sudden I have been unable to send emails with my phone. I receive emails, but I do not send them. So I opened up a laptop where I did not have Thunderbird and set it up properly through Spectrum using the incoming and outgoing servers as mail.twc.com. and yes, just like on my phone. I continue to receive new emails, but even with the laptop I was unable to send an email. I received the message"send message error sending a message failed. The message could not be sent because the connection to outgoing server smtp mail.twc.com was lost in the middle of the transaction. Try again."I contacted Spectrum twice and both times they had me try to send a message through their Web server spectrum.net and that message did go through. Of course then their response is that this has to be a problem with the third-party app meaning Mozilla Thunderbird, and they can’t help with that at all. I sure would appreciate some help because I hate to walk away from Thunderbird as well as change my email address after all of these decades.
All Replies (5)
SSL is the connection security, not authentication. But long ago I recall TWC required SSL/TLS security but on port 587, not the standard 465. Type in the 587 first, then select SSL/TLS.
yes, that’s exactly what I have had during all of these settings; namely 587 and SSL
I might not have been clear earlier, but I tried it both ways so yes, I did try STARTTLS
So what does any of this mean for us who can not send emails? We both have the settings where they should be and nothing changed that would disrupt anything. And we can still send emails directly on spectrum and frontier's web mails. Getting desperate here
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