Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't get into Chase website with my new upgraded Firefox

  • 1 reply
  • 1 has this problem
  • 25 views
  • Last reply by James

jim.j.partain
jim.j.partain
more options

I recently upgraded to Windows 11 and upgraded Firefox but cannot get into my account. And also how can I turn cookies on for the Chase website?

I recently upgraded to Windows 11 and upgraded Firefox but cannot get into my account. And also how can I turn cookies on for the Chase website?

Modified by NoahSUMO

All Replies (1)

James
James
  • Top 25 Contributor
  • Moderator
more options

The Firefox UserAgent you used to post this thread was Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

If you are indeed running Firefox on Windows 11 then you may be running Firefox in Windows 8 compatibility mode for some reason. Firefox 115 ESR is being served to the eol Windows 7, 8, 8.1 users.

You need to uncheck the "Run the program in compatibility mode for as shown in guilds like https://www.minitool.com/news/how-to-run-a-program-in-compatibility-mode.html

Then if you then do an internal Firefox update you may get served Firefox 140.4.0esr so if you want the current Firefox 144.0.2 Release then download it from https://www.firefox.com/download/all/desktop-release/

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.