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Unable to log into Google account after latest update

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by altquixote

altquixote
altquixote
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While I am able to log into my Google account in Chrome, I am unable to do so in Firefox after the latest update. Whenever I try, I am redirected to the attached support page, which asks me to delete cookies and cache contents. Deleting those does not help.

Please help!

While I am able to log into my Google account in Chrome, I am unable to do so in Firefox after the latest update. Whenever I try, I am redirected to the attached support page, which asks me to delete cookies and cache contents. Deleting those does not help. Please help!
Attached screenshots

All Replies (2)

Denys
Denys
  • Moderator
  • Top 10 Contributor
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Hello,

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, try also clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?

Helpful?

altquixote
altquixote Question owner
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Thank you! I shall try these and get back with the result.

Helpful?

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