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Login into m'y account fails on Windows but works on Android

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  • Last reply by SM

SM
SM

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I would appreciate getting your help to fix this issue. Thank you and regards.

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I would appreciate getting your help to fix this issue. Thank you and regards.

Chosen solution

Hello,

Please try clearing cookies and site data for https://accounts.firefox.com/ and also running Firefox in the Troubleshoot Mode. Does it help?

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Denys
Denys
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Chosen Solution

Hello,

Please try clearing cookies and site data for https://accounts.firefox.com/ and also running Firefox in the Troubleshoot Mode. Does it help?

SM
SM Question owner

Hello Denys. I followed your advises and after several attempts, the problem disappeared. It was driving me crazy... Thank you very much for your help!