Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Outgoing email

Thunderbird Troubleshooting
Matt replied
22fn6vwdfn
22fn6vwdfn

When I hit send, I get this error message:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout008.msg.chrl.nc.charter.net cmsmtp 15.181.96.214 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

What do I need to do to correct?

When I hit send, I get this error message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout008.msg.chrl.nc.charter.net cmsmtp 15.181.96.214 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. What do I need to do to correct?

All Replies (1)

Matt
Matt
  • Top 25 Contributor

The IP address listed 15.181.96.214 appears to be owned by Amazon See https://ipinfo.io/AS16509/15.181.96.0/20-15.181.96.0/25

You apparently are sending mail from that address. Spectrum only allow their mail servers to send mail originating in their network.

I do not know what you are doing, but it is not going to work like it is.