Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is charging my PayPal account. I am requesting refund

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by James

klhaven
klhaven
more options

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refunded as I haven’t used Firefox or my computer the last two years.

I just saw that I am getting charged almost $60 for Firefox, both in 2021 & just now in 2022. All these years I thought it was free. I would like these charges refunded as I haven’t used Firefox or my computer the last two years.

All Replies (1)

James
James
  • Top 25 Contributor
  • Moderator
more options

The web browser Firefox for desktop Windows, macOS, and Linux and mobile versions for Android and iOS are 100% free to install and use.

This sounds like you paid for Mozilla VPN ? as a 12 month subscription plan is $59.88 US total.

You can read the FAQ on https://www.mozilla.org/products/vpn/ and the Billing & Payments articles at https://support.mozilla.org/en-US/products/firefox-private-network-vpn/payments

If this is indeed about the Mozilla VPN then since it is one of Mozilla's premium products you should post a new thread for help in Mozilla VPN section using https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form

This section you posted in is for support of Firefox for iOS (iPhone/iPad).

Modified by James