Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can no longer log in to my online bank since latest FF browser

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

Clutch
Clutch
more options

This issue seems to have started since the latest FF update. I can no longer log into my bank (5/3) using FF. On any of my PCs using FF. I have cleared my cache, cookies, etc. I called the bank and they said it is my browser. The rep recommended I try another browser; so I did. If I use MS Edge, I can log in with no issues. But I don't like using Edge for various reasons. I want to stick with FF. Has anyone else had this issue with FF? Any one have any remedies that I might not have already tried?

This issue seems to have started since the latest FF update. I can no longer log into my bank (5/3) using FF. On '''any''' of my PCs using FF. I have cleared my cache, cookies, etc. I called the bank and they said it is my browser. The rep recommended I try another browser; so I did. If I use MS Edge, I can log in with no issues. But I don't like using Edge for various reasons. I want to stick with FF. Has anyone else had this issue with FF? Any one have any remedies that I might not have already tried?

Chosen solution

Thank you for your reply. Yes, I've done all those things... However, when you mentioned "Start In Troubleshoot(Safe) Mode (not Refresh)" I realized that I had not tried to refresh FF. I was about to roll FF back to V93 when I decided to do a refresh instead. Bingo! That fixed something (?) because I can now access my bank like normal. Thank you for the insight.

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Clutch
Clutch Question owner
more options

Chosen Solution

Thank you for your reply. Yes, I've done all those things... However, when you mentioned "Start In Troubleshoot(Safe) Mode (not Refresh)" I realized that I had not tried to refresh FF. I was about to roll FF back to V93 when I decided to do a refresh instead. Bingo! That fixed something (?) because I can now access my bank like normal. Thank you for the insight.

Modified by Clutch

FredMcD
FredMcD
more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.