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Login into Weebly website no longer works with Firefox but does with Safari

Jyoti
Jyoti
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I started using the Firefox Relay extension and shortly after, I could no longer login to my Weebly website. So I deactivated the Relay extension and I still could not login. I then tried logging in with Safari and there was no problem. I suspect it has something to do with the relay extension, but I have no idea if this is the problem or if it is something else. However, when the extension is activated, the login name disappears off to the left of the "box" where you put the login name in. The message I get is "wrong login name". When I deactivate the extension, the login name no longer moves off to the left in the box, but I still get the error message. Regardless, now I cannot login to Weebly with Firefox!

I started using the Firefox Relay extension and shortly after, I could no longer login to my Weebly website. So I deactivated the Relay extension and I still could not login. I then tried logging in with Safari and there was no problem. I suspect it has something to do with the relay extension, but I have no idea if this is the problem or if it is something else. However, when the extension is activated, the login name disappears off to the left of the "box" where you put the login name in. The message I get is "wrong login name". When I deactivate the extension, the login name no longer moves off to the left in the box, but I still get the error message. Regardless, now I cannot login to Weebly with Firefox!

Chosen solution

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button fx57menu, click on Help Fx57Help and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste the information you copied into the forum post.
    • Due to a forum reply character limit, only part of the data may be pasted. You can use your mouse to select the missing text from the about:support page, right-click on the page to copy it and then right-click in the forum reply box to paste it into a new reply.

Note: The Troubleshooting Information page does not contain personal data, except for the full path to your profile folder. When you use one of the "Copy to clipboard" buttons, the profile path is not copied. Use other tools and methods at your own risk.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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All Replies (1)

alexcrook4716
alexcrook4716
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Chosen Solution

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button fx57menu, click on Help Fx57Help and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste the information you copied into the forum post.
    • Due to a forum reply character limit, only part of the data may be pasted. You can use your mouse to select the missing text from the about:support page, right-click on the page to copy it and then right-click in the forum reply box to paste it into a new reply.

Note: The Troubleshooting Information page does not contain personal data, except for the full path to your profile folder. When you use one of the "Copy to clipboard" buttons, the profile path is not copied. Use other tools and methods at your own risk.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!