google maps satellite view goes black. FF 89.0.2 (and prior)
Windows 10, Firefox 89.0.2 (current ver, and prior). Often (not always) when I use google maps and click on "Satellite" view, the map tries to update a few times over 20-30 secs, goes black, and after a delay, a system error pops up saying "Application firefox.exe has been blocked from accessing video hardware". If I tap F5 to refresh the google map tab, then it works fine until the next time I start FF.
I found nothing current in FF community about this. I just go finished refreshing Firefox (Windows Apps, FF Uninstall, Refresh) with no improvement. I have an HP laptop about a year old, with all drivers up-to-date and Windows 10 up-to-date. This problem started several months ago, after no problems like this during the first year with this laptop. Suggestions?
Chosen solution
FredMcD, Thanks for the suggestions.
Here are the symptoms: Google maps tab goes black when switching to Satellite View the first time, with a Windows popup that FF crashed the graphics driver.
Short answer: Installed the most recent Intel graphics driver set using their tool here (from April 2021, the one's my laptop had were from Oct 2020): Update Intel Graphics Driver https://www.intel.com/content/www/us/en/support/detect.html FF: Google maps work great. Problem solved.
Details: FF Re-installed (current ver 89.0.2): Google maps issue remains. FF TroubleShoot Mode: Google maps work fine. FF Disable all my add-ons: Google maps issue remains. FF clear cookies and cache: Google maps issue remains. FF support community: Another big clue. FF support community shows no one else discussing a problem like this.
Sooooo, then I look in the systems logs, find the graphics system crash error: System log: graphics driver crashed, igfx. Search online for igfx: Intel Graphics Driver. Installed latest Intel Graphics Driver.
FF and Google Maps are once again playing well together.
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Make sure you are not blocking content.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}acking-protection-firefox-desktop
Chosen Solution
FredMcD, Thanks for the suggestions.
Here are the symptoms: Google maps tab goes black when switching to Satellite View the first time, with a Windows popup that FF crashed the graphics driver.
Short answer: Installed the most recent Intel graphics driver set using their tool here (from April 2021, the one's my laptop had were from Oct 2020): Update Intel Graphics Driver https://www.intel.com/content/www/us/en/support/detect.html FF: Google maps work great. Problem solved.
Details: FF Re-installed (current ver 89.0.2): Google maps issue remains. FF TroubleShoot Mode: Google maps work fine. FF Disable all my add-ons: Google maps issue remains. FF clear cookies and cache: Google maps issue remains. FF support community: Another big clue. FF support community shows no one else discussing a problem like this.
Sooooo, then I look in the systems logs, find the graphics system crash error: System log: graphics driver crashed, igfx. Search online for igfx: Intel Graphics Driver. Installed latest Intel Graphics Driver.
FF and Google Maps are once again playing well together.
Modified by dale.gunns
Glad to help. Safe Surfing.