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Firefox crashes before opening

  • 3 replies
  • 1 has this problem
  • 49 views
  • Last reply by FredMcD

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A few days ago my Firefox browser started crashing before it even opens. I'm not very tech-oriented. Can I just delete Firefox then re-download it? I have an older Mac that is running low on storage, so this may have been a contributing factor. I have deleted some stuff and have some storage but Firefox still crashing. I get only a box that says Firefox crashed and do I want to send a report. So I send the report and get no response. I am using Safari for today - but this is not my choice - Safari doesn't load links like it should. Never had ANY problems with Firefox before and have used it predominately for 20+ years.

Thank you for any instructions you can send me on how to fix my Firefox.

All Replies (3)

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If you can't get Firefox to open, you will have to do this the hard way.

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

Modified by cor-el

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Crash Report submitted. I hadn't known to go to my Firefox folder and find those file names. After two failed attempts the crash reporter opened a dialog box and I was able to enter those file names. I entered my email so Firefox can communicate with me about the problem. Thank you!

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It is very rare for the user to be contacted. Post the report numbers here and I can check them out.